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I believe we had a unique experience with Veterans United. Outside of Ted and Dena, everyone we worked with was pleasant and responsive. I also believe and hope that there were some outside circumstances that I was unaware of that lead to the absolute circus of an experience we had. I know these reviews can sometimes sound a little dramatic on the receiving but truly - wow.
We couldn’t have asked for a better team to work with.
1st time buyer good experience
Bobby Moss was very efficient ! He assured us we would close in 30 days and he did just that!
Great experience !
I have 2 other home loans with another company and had a chance to buy a home that was in a bidding war on day one. My other lender did not have anyone to call at that time in the morning an VU answered and had my prequal early that day. Everyone on the closing team communicated with me daily and returned all email communications within the same day! I like it when a company takes care of their business the way I take care of mine! I won the bid and moved in in 5 weeks! Thanks Team VU!
Great service for Veterans.
N/A
They worked very hard.
I am sure their entire staff is not rude. However, I found some of my interactions with the staff, specifically Samantha Lennox, to be quite rude. She often seemed agitated with her job and there was often miscommunications. The miscommunications and misinformation made my experience more stressful and overwhelming for me as a first time buyer. Working with Samantha only made things that much more frustrating. I am being honest on this review with hope that she understands energy and attitude play a huge role within this process. It is already a stressful process as a lender I felt as if they should have brought more of a peace of mind.
Response from Veterans United
Rayann, thank you for taking the time to share this information. Last minute requests or delays in communication often create additional stress, and we apologize that your experience was negatively impacted. We appreciate the chance to hear from you and we understand how your experience may not have exceeded our or your expectations and want to reassure you that your comments will be used to help future clients. It is our goal to prevent a similar experience and continue to hold ourselves accountable for outstanding customer service. A member of our Client Advocate is available to further discuss with you and learn more about what may have caused you to feel this way.
