Veterans United is a large organization with a lot of resources but very poor cooperate practices. The overall failure to communicate between the loan team and underwriting team nearly caused my family to lose the contract on our house 24 hours before closing. My realtor told me if I ever use this company again he would not represent me, and I agree. Veterans are better off working with a local bank that cares about people and their homes, who will treat you like a person rather than a number.
Response from Veterans United
Grant, we thank you for sharing your feedback openly and for giving us an opportunity to learn more about your experience. One of our Client Advocate team members has already begun to research your comments, and we will be contacting you soon for more information. Team work is essential to our ability to deliver exceptional service and we have established means to prevent experiences like yours. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience.
The service I received was precise, timely, and reliable. At no point during the process did I doubt the service I was receiving.
I've had a lot of friends that have recently bought a home with other companies and I've heard horror stories from them about getting a home loan. My experience has been nothing but amazing! Brandon and his team are the best! Connie has been amazing as my realtor and I couldn't have asked for a better team! They are 10/10 I highly recommend!
Everyone was very helpful and i greatly appreciate the help along this journey, thank you
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Great experience overall.
I would recommend Veterans United to any and all veterans looking to purchase a home. Their employees are very knowledgeable and veterans will be in the best of hands!!!James Gardner
Proud Veteran
USMC
Veterans United made so many thing easier to do and had great online tools to manage the loan and paperwork. My loan team was very friendly and responded quick to everything I needed. I would go to them every time I buy a place in the future if we eventually sell and move again. Thank you so much VU!
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Experience first-hand why 364,507 homeowners give us a perfect score!
Very Friendly and good company for veteran
VU is great. Not much i had to do. It was a great experience
Jeff Barringer is the MAN! Whenever I reached out, he immediately responded and assisted. He explained everything along the way and made my uneasiness disappear. First and foremost, he is a very nice man, second, his knowledge and professionalism was top notch. From start to finish, my team was amazing (Jeff, Patti, Emily, Sonia, Steph). They worked with me and got me on the right track for a smooth process, even during a pandemic! I loved working with all of them.
Scott and his entire team were all outstanding and I'm recommending him to everyone I know.Thank you Scott and please pass on a huge thank you to your entire team that help me.
