Again, entire team was amazing. Courtney Gilmore was an amazing loan coordinator who always got back to me to answer my endless questions. Thank you!
Overall great experience! 10/10 would recommend after using this as a first time home buyer! Low interest rate and great payment!!
We had a great experience and excellent service. Highly recommend them!
Like any purchase you need to stay involved and ask questions. If I had concerns or questions I called and asked. Keeping everyone informed and on the same page was the hard part.
Vets United has done some admirable things for Americas servicemembers and that must be noted, but my family and I were very underwhelmed with the lengthy process and the lack of support. We are truly disappointed that we could not give a better review but I would be remised if I don't note our events. Unfortunately, we did not feel the urgency needed to expedite a refinance due to time and communication constraints. Covid-19 is real and not to be taken lightly but If we didn't call regularly to seek updates, we would still be waiting for the loan to close. Is October-January too long?
Response from Veterans United
Armando, Thank you for sharing your honest voice with our team.We understand that the loan process can be at times lengthy. We try to assure a quick turn around and set a proper date for each of our loans. If you would like to share more on your experience, please do not hesitate to contact your client advocate department at Veterans United. Thank you again for your service.
I would recommend Veterans United and Aimee Hall for all of your home financing needs. She was attentive, the process was flawless and almost no stress. It was actually an enjoyable experience!!! Communication was a 10+. I will continue to use Aimee Hall and Veterans United for all of my Home Loan needs! I found the best, who needs the rest?
Thank you Veterans United
Thank you Veterans United for helping make our home ownership dreams come true. Ashley Khederian in particular kept the purchase process moving along smoothly and quickly. Awesome experience - Veteran United is the best.
Steven was an exceptional Loan Specialist. He always knew exactly what he was talking about, he was very straight forward, and was assertive as required, without being pushy. I’ll be saving his contact information for my next home purchase.
I couldn't be happier with my experience. The process was incredibly easy through the online portal and communication from the loan team. I'd recommend Veterans United every day and twice on Sundays.
Working with Josh has been great and made the home buying and refinance very easy for us.
Veterans United (VU) was not pro-active in my opinion. It failed to investigate information or ask pertinent questions. It relied on third party and Title Company for information regarding my VA Mortgage Loan. As a result many issues were not complete at the eleventh hour. This created unnecessary anxiety, confusion, uncertainty and expense. My wife and I were almost left homeless.VU simply "dropped the ball" in our case and have not offered to compensate or apologize for its inept and unprofessional actions. Regrettably, I can not in good faith recommend VU to other Veterans.
Response from Veterans United
William, Thank you for sharing your honest voice with our team. We understand the stress that may come in when attaining a VA home loan. We also share that stress with you. Our licenced loan officers are the best at getting the information needed and setting the proper expectations throughout to allevate that stress. Altough we cannot take responsibility for third party companies we are always looking out for you and your family where we can. If you feel the need to share more information we would be happy to assist. Thank you again for your service.
