Superb customer service and extremely seamless refinance process. I was most impressed with their mostly online system which helped expedite the document collection/refinance process which could be slow when using paper copies. Highly recommend to anyone looking to finance or refinance a home, they definitely take good care of their active duty military servicemembers and veterans!
Overall outstanding team effort 👌
Thank you so much!!!
This team has your back all the way
They have taken a long and sometimes confusing process and made it a low stress friendly visit . I would recommend them anyone friends and family
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Our loan coordinator was unresponsive on many of the days we were trying to contact him. We were supposed to close on September the 10th but didn't hear from the loan coordinator or loan specialist that day. They ignored our realtor and us despite us calling and emailing multiple times. We closed on September 15th primarily because our realtor was able to coordinate with someone more senior than our assigned loan team.
Response from Veterans United
Hi Nicholas, your honest feedback is valuable and we thank you for sharing your voice with us. A member of our Client Advocate is availble to discuss your experience directly. It is our goal to provide expert and reliable communication through a dedicated Loan Coordinator. We invite you to connect with our team and become a part of our effort to continuously improve the client experience at Veterans United.
Veterans United is as easy of a process as it gets with very professional and knowledgeable loan teams. The website makes the entire home buying process super simple and gives you everything you need at your fingertips. I absolutely loved my experience with my loan team through Veterans United and plan on being a lifelong customer and referral sponsor! Thank you again Veterans United!
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I would absolutely Recommend veterans United....I'm Happy 😁😁
The staff at Veterans United were amazing. Especially, Mr. Demczak and Mrs. Ripper. They worked hand in hand without skipping a beat. They worked diligently to get me approved for a loan by helping me along the way to submit all the necessary paperwork needed to close on time. I appreciate you guys!
I would & will recommend Veterans United
