My loan officer Sam Yoo and his team of experts make my buying experience smooth from start to finish. I was referred to Sam by another veteran who also was completely satisfied with Sam's efforts towards helping veterans. Top notch load office.
I just got a phone call from you guys asking me how everything went and that poor guy got an earful from me
Response from Veterans United
Hi John, I am sorry to hear about your frustrations and do understand your apprehension.
We do state the servicing of this loan is to be transferred on your initial LE (on page 3 of your LE) and that document is generally received at the very beginning of your loan process. Then it is stated on your Deed of Trust that was signed at closing and notified 15 days prior to the transfer via the Servicing Transfer Statement which is mailed out.
We aren't yet set up to keep all loans for the long term, though we are working towards that goal, and in the meantime, we only work with servicers that we have a good working relationship with, which allows us to work together in case of any concerns regarding your loan. A loan servicing transfer in no way is a reflection on your loan or how much we value you as a customer of Veterans United Home Loans.
We understand that preparing you for settlement is part of our commitment to excellent service. We know there can be questions surrounding a loan transfer to a new company, and we want to emphasize that Veterans United staff are still here to support you with assistance if needed. Our Client Advocate team will be researching your comments and will work alongside our teams to discover what may prevent a similar experience in the future.
Jaimie and her team were great! All our questions got answered quickly and they were there to guide us through every step of the home buying process.
Very simplified and easy process. All Loan team members were friendly and available to answer all my questions and kept me informed along the way.
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It has been great working with Veterans United since the start to the end. I'm a first time home buyer so I had many questions along the way and they have been great about answering all of my questions. I'm very excited to move into my new home and start this new chapter of my life. Thank you Veterans United for being so easy to work with and for the gift, very thoughtful of you I loved it! :)
My experience with Veterans United was overwhelmingly positive. They took the process of buying a new home, a scary endeavor at the best of times, and turned it into a positive experience where I felt engaged, informed, confident, and capable of making the best possible decisions. I am floored with the customer service that was received and will recommend my loan coordinator Stephen Erickson to everyone I know in even a remotely similar situation.
Absolutely great experience working with the VU Crew. They went above and beyond to ensure I was in the loop at all times and that my loan was completed at warp speed.
None
Also Tiffani was amazing and on top of things when Katelin was on vacation. Things got tight in the end but Tiffani worked it all out so our closing stayed the same day! She also is amazing!!!!
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We opted for Veterans United for our first loan and came back a second time for a reason— grateful we did and we will use VU in the future. Your customer service has been exemplary. Thank you for your consistent reliability and accessibility, but most importantly a genuine care about my family and I while my spouse was deployed during the house buying process.
Everyone at VU was willing to go the "extra mile" to answer any questions or concerns that I had. This was not an easy purchase for me. but they made it seem like it was no big deal. "been there done that, this is what we need to do..." No matter how frustrated I got with the process, they were there to provide the answers to calm my frustration. Sometimes late into the nite, someone from the team would respond to a text or email. Well Done, and should the opportunity arise in the future I will be back.
The process was relatively smooth, my VU team was very helpful. As a first time home buyer, I had a lot of questions and concerns. My team was very patient and reviewed all the documents and answered all questions.
I hope when I am ready to buy again in the future, I can get the same team! It will be extremely hard for others to top them!
My experience wasn’t the greatest Working with United veterans home loans but they did get me the loan, Maybe you’ll have a better experience depending on the team that you are appointed
Response from Veterans United
Jimmy, it is important to us that we work hard to provide excellent service, and we realize that the home buying process can become stressful when working to gather the required documentation. Thank you for sharing your open and honest feedback. We apologize that our service did not provide the personalized experience you expected throughout the process. Your comments will help us ensure that we learn from mistakes and improve for the next customer. We value your business and hope you enjoy your new home. If you are willing to share more information, then please contact a member of our Client Advocate team for continued support.
