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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
458,496 reviews
810 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Trustworthy Knowledgeable Streamlined Dan S., Air Force
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 458,496 unfiltered reviews

Starting on Page 6147 of 15,284. Return to Page 1

5 out of 5 Stars
headshot image of Heidi Bailey-Houston

Loan Officer: Heidi Bailey-Houston

NMLS# 1126219

5 out of 5 Stars

Veterans United is the way to go!

headshot image of Brad Edwards

Loan Officer: Brad Edwards

NMLS# 1514504

5 out of 5 Stars

I would recommend Veterans United to any vet who are lookimg for a home

headshot image of Greg Pell

Loan Officer: Greg Pell

NMLS# 1985720

5 out of 5 Stars
headshot image of Jack Burris

Loan Officer: Jack Burris

NMLS# 1933973

5 out of 5 Stars
headshot image of Mike Halliburton

Loan Officer: Mike Halliburton

NMLS# 1426761

4.5 out of 5 Stars

A year ago through my bank I couldn’t refinance my home. I figured in this market now it would have been impossible but I took a shot. Veterans United has been an amazing team. There were hurdles and buying a house can be frustrating but they did an outstanding job. My daughter and I now have a place to call home!

headshot image of Drennan Johnson

Loan Officer: Drennan Johnson

NMLS# 1849997

4 out of 5 Stars

Veterans United home buying process was pretty straight forward, customer friendly and easy to navigate.

headshot image of Katie Rose

Loan Officer: Katie Rose

NMLS# 860643

5 out of 5 Stars
headshot image of Johnna Dunlap

Loan Officer: Johnna Dunlap

NMLS# 1102695

5 out of 5 Stars
headshot image of Damien Shafer

Loan Officer: Damien Shafer

NMLS# 449799

5 out of 5 Stars
headshot image of Adam Crutchfield

Loan Officer: Adam Crutchfield

NMLS# 839679

5 out of 5 Stars

You'll get through the loan process feeling satisfied and well informed. Such a great experience.

headshot image of Thomas Champion

Loan Officer: Thomas Champion

NMLS# 1102159

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5 out of 5 Stars
headshot image of Joshua Grove

Loan Officer: Joshua Grove

NMLS# 1783478

3.5 out of 5 Stars
headshot image of Don Smith

Loan Officer: Don Smith

NMLS# 1969556

4 out of 5 Stars
headshot image of Crystal Washington

Loan Officer: Crystal Washington

NMLS# 1588494

5 out of 5 Stars
headshot image of Kyle Gardner

Loan Officer: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars
headshot image of Devon Casady

Loan Officer: Devon Casady

NMLS# 677410

4 out of 5 Stars
headshot image of Heidi Bailey-Houston

Loan Officer: Heidi Bailey-Houston

NMLS# 1126219

5 out of 5 Stars

I will recommend Veterans United to anyone looking for a home loan. They are great and understanding people who realize just how stressful buying a home can be. I can't say enough about how great they are.

headshot image of Amy Carder

Loan Officer: Amy Carder

NMLS# 1925297

5 out of 5 Stars
headshot image of Nick Laws

Loan Officer: Nick Laws

NMLS# 1500974

5 out of 5 Stars
headshot image of Titus Zeigler

Loan Officer: Titus Zeigler

NMLS# 1753627

5 out of 5 Stars
headshot image of Meghan Buchert

Loan Officer: Meghan Buchert

NMLS# 710485

5 out of 5 Stars

Jennifer Garrison also was an outstanding customer advocate that needs recognized for her professionalism and patience during my loan. Her customer service is second to none.

headshot image of Jeremy Landrey

Loan Officer: Jeremy Landrey

NMLS# 1575756

Ready to see for yourself?

Experience first-hand why 365,072 homeowners give us a perfect score!

Check My Eligibility
5 out of 5 Stars
headshot image of Andrew Beckett

Loan Officer: Andrew Beckett

NMLS# 403395

5 out of 5 Stars

We were skeptical at first because we are used to dealing in person. It was a very pleasant experience. The customer service is excellent, very responsible and diligent. I recommend Veterans United for a home purchase or refinance. In the not too distant future, we will use your services without any doubt.

headshot image of Charlie Marshman

Loan Officer: Charlie Marshman

NMLS# 2070027

4.5 out of 5 Stars
headshot image of Chelsea Browner

Loan Officer: Chelsea Browner

NMLS# 1960358

5 out of 5 Stars

The process was smooth and efficient. Matt's team was 100% professional and very helpful when needed. I would recommend Veteran's United for any Veteran who begins the process of home ownership. Veteran's United, you ROCK.

headshot image of Matt LaTorre

Loan Officer: Matt LaTorre

NMLS# 1054084

5 out of 5 Stars

2nd time using VU and I was pleased both times

headshot image of Joshua Schultz

Loan Officer: Joshua Schultz

NMLS# 896562

5 out of 5 Stars
headshot image of Dan Salter

Loan Officer: Dan Salter

NMLS# 1407348

5 out of 5 Stars
headshot image of Chad Bowman

Branch Manager: Chad Bowman

NMLS# 191475

0.5 out of 5 Stars

Don't just tell me you're going to fix the communication. Make sure it's fixed. I should not have to complain several times on this one issue. Make sure all your people are fully trained. Not having dealt with certain issues is no excuse for poor job performance. If you don't know, ask. Your phone message says you're not endorsed by the VA. Even if they could endorse you, I doubt they would.I agree to allow Veterans United Home Loans and it's affiliates to use my name and the reviews provided in promotional materials.

Response from Veterans United

Thank you for speaking with one of our client advocates about your experience, Joseph. We appreciate the chance to hear from you and we understand that the communication may not have exceeded expectations. We want everyone to feel that we go above and beyond to deliver outstanding service. Our commitment to providing excellent service means that your feedback is valuable. We apologize for any time that you felt we could have done better. Our Client Advocate team remains available and will use your comments to ensure we are considering ways to improve, and we hope your new home serves you well in the future.

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