This was the second time we used Veterans United. Their customer service is what drew us back. They are an amazing company and make the process real easy. Our Home Loan Specialist was very responsive and helpful.
The process was very easy and secure. One of the easiest purchases I have ever made.
Hot some snags, but they pushed through with me and we got the deal done.
You want regret going with Veterans Unite. Don’t give any other loan company a 2nd glance. You will have the best experience ever!!!!
Have good advice and the whole team was ready to help.
Not the best experience 1/5. Communication was nonexistent and consideration for time was poor.. the entire 3 month process was horrific up until closing and even that was disappointing. So I’m at the title company all the papers are signed .. title co calls VETEREN UNITED to get the “authorization for funding “ which is essentially the last step then you get your keys . Well here I am robbed of my joy again, VETEREN United decided not to respond or answer the phone . Then at 5:57pm they emailed back saying they wouldn’t be able to authorize the transaction because they close at 6 ... this was extremely disappointing. Not to mention prior to that I didn’t find out how much out of pocket cost I would be responsible for until two hours before closing . The excuse was “we’re still balancing the numbers”.
.One of the Loan coordinators did reach out the day after closing to apologize for everything from the beginning , so that was nice to at least have someone acknowledge and speak to what went wrong. I’m happy now because it’s over . And I usually try not to write negative reviews because I try to give ppl the benefit of the doubt but the ball was dropped severely and we never seemed to recover .
Response from Veterans United
Lolita, we appreciate the chance to hear from you and we understand that the communication may not have exceeded expectations. We want everyone to feel that we go above and beyond to deliver outstanding service. A member of our Client Advocate is available to speak with you and learn more about what may have caused you to feel this way. By providing direct contact information for all of our Loan Specialists we go to great lengths to ensure you'll have an easy time reaching out for assistance. Thank you for choosing Veterans United.
It requires trust, faith, and partnership. You have to trust this company with your complete financial assets and debts to include access to your banking account. In all things you must have faith to know their team and process will result in a positive outcome. You do your research, ask questions, read and watch their educational materials, and work with the staff knowing that are there for you. This team has years of experience, great reputation, and provides full access to you to meet your needs.
Easiest loan experience I have been through!
I definitely recommend potential Veteran homebuyers to use Veterans United. It was easy and pain free I really enjoyed the first time experience and I would encourage others to try them out as well.
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My husband and I had a wonderful experience working with Caitlin Goodwin & Greg Heins in purchasing our home mortgage. From beginning to end, these dynamic-duo’s were informative, extremely thorough and attentive to our financial needs, thus making sure that we were getting the best deal possible. This experience working with Caitlin & Greg was less stressful than any big banks or Credit Unions and we would highly recommend this company to anyone.
I recommend Michelle to any future home buyers.
So I had to have had the best loan team Veterans United had to offer. Kayla Prewitt, Dustin Branson, and Kaitlynn Lapsley made my first time home buying as speedy and stress free as I could have asked for. All three made very timely response to all questions and requests (there were many). This team guided me through the most difficult purchase of my life with ease. I want to thank all three for the knowledge and dedication they have to their job fields. I’m a first time home buyer and has a lot to do with them.John Stroup
