This is my second time working with Veterans United and would absolutely go for a third. They have exceeded my expectations time and time again.
This is my second experience using the outstanding team of Zach Kieffer and his teammate Julie Cute. They go above and beyond getting the job done in a very timely manner. Veterans United should be very grateful and very proud to have both of them represent the company! If the rest of your employees are as diligent and professional as Zach and Julie then I'd say Veterans United Home Loans is very fortunate and I will recommend my fellow vets to Zach and Julie's team.
Processing my refinance with Veteran's United was a very simple process. They didn't require mounds and mounds of paperwork and the closing process was at my house and very straight forward.
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I give much credit to Jordan the person we spoke with initially. I had contacted a number of companies on this refinance including West Shore Bank, Chemical Bank, Quicken Loans, USAA, PNC, and another lending company our son used. It was the call to Veterans that convinced me that this was the right company. The answers that were given to all our questions were better than any company we had contacted . Having been a contract administrator for 24 years I am often critical of someone that is selling versus someone that is giving information for a decision.by the person with the funds. My journal indicates I started these contacts on May 21, 2021 and we closed under 2 months.
Our team at Veterans United was exceptional. As first time home buyers, we had a LOT of questions, which our loan coordinator took time to make sure we were heard AND answered to the best of her ability. The process was long, tedious and super stressful, but our team helped us to continue to see the "light at the end of the tunnel" along the way and now we are owners of a home that is perfect for us!
I have a good experience with no pressure.
I didn’t ever think I would be able to purchase a home this nice but thanks to Veterans United I have an amazing new home for my family.
Joel Smith, Steven Chen and our realtor Becky Semling were absolutely outstanding. Answered questions quickly and we were able to get a hold of them or they responded back very quickly every time. Our process with them went smoothly. Rachael Priest was very hard to get a hold of and didn't respond to 99% of our emails or phone calls. We understand that there is many home sales/loans going on right now but our realtor had to step in and help to get answers from her. All in all, we would recommend going through Veterans United, the loan process its self went quickly and smoothly and knew exactly what needed to be done and when. The website was extremely easy to navigate and see what needed to be done next also.
Wasn't supposed to have an automatic payment withdrawn on 01JUL2021, no payment is due until 01SEPT2021.
I cannot leave out Mrs. Health. She has done more than what’s expected of the Loan Coordinator. She deserves a promotion. She’s been kind, hard-working & loyal to me. She got to experience my father. Thank You Mrs. Heath. She’s always went out of her way to respond to a call, email. Etc. she’s had countless hours working for me & getting the answers she needs to close this out. Cannot Thank You Enough….
