This team made this process so easy. They answered all my questions fast and gave me great advice.
I never had a single question answered by my "team." I was promised calls back with a single question I had but never received it.
Response from Veterans United
Hi Brandon,
I’m really sorry to hear you felt ignored during such an important time. You should never have to chase down answers—especially when all you needed was one question answered. That kind of experience can make the whole process feel isolating, and that’s the opposite of what we aim for.
I’d really like to understand what happened and make sure your feedback is heard by the right folks here. If you’re willing, please reach out to my advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime and I’ll make sure we follow up as soon as possible.
Ready to see for yourself?
Experience first-hand why 353,698 homeowners give us a perfect score!
We are very happy with the service provided by the Veterans team and would highly recommend them for anyone purchasing a home.
Daniel Perry did more than an amazing job, he made sure that I knew all the inns & outs to make me as comfortable as possible for a first time home buyer. Over a year working together i couldn’t be more thankful of how great of a job he did & im forever confident in my new home.
We were able to close in less than a month! My loan team was the best. Efficient and organized teamwork and made the process fast, fun, and easy. I would work with Veterans United and this team again and would definitely recommend them to anyone considering purchasing a home with a VA loan! Awesome job!
Ready to see for yourself?
Experience first-hand why 353,698 homeowners give us a perfect score!
It was amazing. The app made everything very simple. I only had one issue when doing repairs on the house the inspectors instructions were not super clear so had to do somethings twice.
Veteran United listen to me and helped me every step of the way.
Closing team messed up the paperwork that Kevin and Meaghan teed up for them. Again Kevin and Meaghan were perfect.
