We are so pleased with our whole home buying team.
I think that a buyer needs milestones so we can plan and develop expectations. I think this lender has a good process that can be improved upon. As a home buyer you can not assume the home buying process is without a few setbacks! You will need to track all updates and ask questions when you have delays. I would have lost this purchase if I did not take an active role to bring all parties together and communicate our closure requirements!
Response from Veterans United
Hi Ron, thank you for taking time out of your day to share this information. It is our goal to provide expert and reliable communication through a dedicated Loan Specialist via your loan team. We would like to learn more about your experience and find out what may have prevented the process from getting off track. A member of our Client Advocate team is available to discuss how to improving our service for future customers.
It is a hard process to go through. All the service people seemed to possess that as a guide for dealing with Debra and I. We were anxious for parts of the process but steadfast to the leadership of Travis. Thanks Travis.
I worked with Scott and Nina great people to talk to and work with. Everything I had to do was on a to do list which made it easy to understand and I knew what needed to be done next. I can't thank them enough for all their hard work and dedication to me. Thank you very much
I was making a move from out of state and having a specialist that understands that process and treats you like a friend made it much less stressful. I would highly recommend VU to anyone making a move.
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Maybe it's the times? No more finding paperwork and mailing or faxing. Nevertheless. The easiest VA process I've had out of three. Wes and his team took care of everything and it would be hard to think of how it could have been easier on my end.
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Superb customer service and value. Would highly recommend.
