Overall VU did a great job helping me with my first home. The website was user friendly and task list made it easy to update required documents. My loan specialists worked very hard with realtor throughout the process. I gave 8 because i felt some last minute details needed phone call discussions, not simple email answers. It's a stressful life event and hoped they would've been as personable at closing as they were starting.
These guys are really there for us Vets and want us to get into our homes or refinance.
All I can say it's a huge process. Stay on top of the paperwork and keep the process going. I am not saying that it was a bad experience because the people were great. Nice to talk too but sometimes pretty frustrating.
Response from Veterans United
Thank you, John. We appreciate your comments immensely, and we know how tiresome it can be to tackle paperwork head on each day. For this reason, it is our goal to guide you every step of the way and make the process seem as easy as possible. You all did a phenomenal job, and you have earned the opportunity to rest in your new home!
Listen to your team. They have been through for sooo many times and know the ins and outs of the current market. Accept their feedback and choose wisely. By listening and being readily available I was able to get the house of my dreams and close without delay. Thank you Veterans United.
Veterans United Home Loans in Virginia Beach, VA was an excellent group to work with. All of the staff are veterans. They are professional and understand the needs of veterans. They also have the current knowledge on applying for VA mortgage loans. If you are in need of a VA mortgage loan, call them for a great experience.
Veterans United and their employees are excellent at what they do, everything went extremely smooth and my interest rate is unbeatable! I could not ask for a better process or a better loan specialist, thank you so much!
Improve the process
Response from Veterans United
Karen, thank you for taking time out of your day to share this information. We would like to learn more about your experience. A member of our Client Advocate team is available to discuss your experience which helps in continuously improving our service.
Too many delays and very stressful.
This office out of Scott Air Force base is superb.
Our loan officer helped us a LOT, many phone calls with many more questions. He was patient, understanding but also straight to the point!Thank you for all the help during a stressful process, we were able to buy our dream home as first time buyers at 28 years old. That's amazing!
Darin was great to work with. He responded to my text quickly and was very helpful during the process of purchasing a home. Brendan was also great to work. All in all our experience was really wonderful.
Calling Veterans United was the BEST decision my Veteran Husband and I made in our home search. We had been laughed at and turned away by many agencies or financial institutions, but VU helped us make the most of our pennies and determination. If you're a Veteran in need of a home, call VU today... LIKE five minutes ago TODAY.
