Being that everyone is working remotely the fact that no one can pick up the phone and talk to me was very disappointing. Everyone wants to sit behind the keyboard and that is probably why I will never get a loan from your bank again and will not recommend you to anyone I will be sharing my experience on social media with dissatisfaction. If anyone actually reads this and would like to reach out to me feel free to contact me at +13157292448.
Response from Veterans United
David, we take your feedback seriously and we appreciate your willingness to acknowledge this situation. We care deeply about customer service. It is always our goal to strive for improvements and acknowledge any mistakes made along the way. Thank you for taking the time to discuss your experience with a member of our client advocate team. And thank you for your service.
The future is bright for me right now. Just collecting on all the rewards from many years of hard work.
I will always send people Kimberly's way, and next time I find my self looking for a home, Kimberly will definitely be my first call.Can you add emojis to your page? I will fill the rest with hearts for you guys.
Josh and his team were very easy to work with! Took all the scare out of buying my first house!! Amazing and I would definitely work with them again!!!
Veterans United Home Loans personnel are very dependable, dedicated, and provide expertise on all questions you may have concerning your loan. There personnel brings character and a commitment to excellence. I would be greatly honored to apply for another loan with Veterans United Home Loans.
I enjoy working with the veterans united team.every thing went smoothly.and I close on time.thanks alot.
Top of the line service with exceptional customer service. All agents are extremely helpful, super knowledgeable, Very profesional, courteous, and personable. We will absolutely look to work with Veterans United again in the future.
If you are thinking of getting a home loan you couldn't ask for anyone better than Matt Lucas and hos team. They will expertly guide you through the process answer your questions and do everything to help you. They are, in my opinion, the BEST!!!!!!!!
The whole team at Veterans did a great job Nicole, Lee, Amanda and Emma
I was not aware of this lending source and was very impressed by the video lessons and how your representatives were so helpful in answering ALL my questions. They taught me well in how to prepare to purchase a home.I loved that I was honored and appreciated as a veteran. All of the sources I was referred to also treated me well in that respect as well. I was honored in how they served me in helping me be a great buyer! (If those two words can go together)The sources that I was referred to all the way through the process were A+ services, from the realtor agency, the inspector, the appraiser, the concierge services, everyone. I was blessed coming in and blessed going out. Thank you Veterans United Team.
I should have taken advantage of my VA mortgage much sooner, Veterans United is the best home mortgage experience I have ever had, they found some credit issues I did not know about and helped me fix them. I was approved and funded in less that 45 days, unbelievable. The customer service team I had was so helpful and accommodating I can’t thank them enough. This might be my last home purchase but if not I will use them again. Christie, Jeff thank you for everything.
Due to not being offered a final walk through we did not have a chance to find water damage on ceilings and the trash and various things the home owner left behind. I’m very upset with all of this and I will be in contact with va.
Response from Veterans United
Keith, We understand your frustration on this matter and thank you for inviting us to learn more. Veterans United as a lender is not involved with the final walkthroughs and conditions of the home. Veterans Affairs set the guidelines that we must follow. You may need to reach out to your real estate agent to address these matters mentioned. We thank you for your service and please let us know how we can assist you further.
I was only looking to see what I would qualify for when I did my application. I did not plan to start looking at houses for another 9 months, so I could continue building my credit. I explained that when VU called. She was not pushy at all, she Wa very polite. The lady explained the process and gave me tips for helping me to build my credit. After speaking to Veteran's United, the process seemed so simple, that I decided to start looking early. I glad I did too, because Ben Long's team was great to work with.
The team at veterans united will help you all the way through by your side.
Even if you think things are almost impossible to be accomplished.
I had some conflicts with my credit but my team was able to help me. Im a single parent of 3 children (full time) and I thought buying my first home is next to impossible but veterans united made it happen.Thanks again @veteransunited , Semper Fi!
Veterans United is simply there to help veterans buying a home.
