Veterans United is super easy to work with. They made my purchase extremely painless and effortless. We closed in less than 45 days which helped our family out. Veterans United is hands down the best place ive ever worked with.
So the process of uploading documents was very easy. My biggest issue was service. I was frustrated with the delay of the appraisal which caused us some stress because we had to move out of our existing house and we could not move in to our new one because of the delay.
When I relayed this frustration I feel like I was ignored for a bit of time rather than addressing it. Once the appraisal was complete the communication did get better. But it took two weeks from when I told VU to order the appraisal and when it was done.
Response from Veterans United
William, thank you for inviting us to learn more about your recent loan experience. Our team will be available to learn more about your appraisal process to determine what our team may do in the future to help prevent a similar closing delay. The appraisal process is managed directly by the Department of Veterans Affairs, and we understand how the home buying process can become stressful when working to overcome an unexpected delay. Thank you for your service and for choosing Veterans United.
Competitive rates, fantastic customer service, and knowledgeable loan teams. If you are looking to buy a home this is where to get your loan.
See # 2
Joe and his team were amazing. Easiest home buying experience ever.
The experience was unlike anything I had experienced in the past in purchasing a home with my former spouse. Basically doing everything online and separately due to COVID-19 was different. There were not enough places to see because of the hot Real Estate market. This was something Veterans United Home Loans had no control over,
Everything Veterans United Home Loans did have control over went smoothly. Having a Real Estate agent available to assist me in the process proved to be extremely helpful. They both knew their jobs, which created an amazing synchronicity. They got me through the process of purchasing a home as smoothly as possible. Overall, I would rate Veterans United Home Loans as ten stars.
I am so glad I picked veterans United to purchase my home with the VA loan. Jeff and Christie my loan team and Stephen my realtor agent were absolutely amazing and was a very very very good experience. Home buying is a crazy stressful event in your life and having people you can depend on make it so much better.
everything was great will return
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The agent, lender, and title company did an awesome job making a near impossible situation possible
Thank you guys for all of your help.
