I was so pleased with the customer service from Amanda and the rest of her staff. They were professional, friendly, and knowledgeable throughout the entire process.
I would highly recommend Veterans United.
Topics that will be discussed below:
-To-do list
-Communication
-Time managementSo, I have been waiting months for an opportunity to write this review. Very rarely do I ever care enough to take the effort and write a review on a company, good or bad, but today I've got time. I never expected to have such a negative experience with a ,"veteran friendly," company. My to-do list was horrific to complete in a timely manner, simply for the fact that they inconsistently sent out requests for things. It would have been much easier if they posted everything you need to complete all at once, so you're able to knock all of it out. The underwriter they use, for lack of better terms, had no clue what they were doing. They shouldn’t be working closely with a veteran friendly company, if they don’t know anything about military statuses. I couldn’t have been the first person to have dual statuses, with the reserves and active duty.
The communication wasn't there either, in ways it should have been. It was notably so horrible, that I didn't even know I was closing on my house, until the day I was supposed to close. How does that even happen? I don’t think I’ve ever dialed a phone number so fast in my life, to get a hold of my loan specialist. The specialist was very nice, sure, but even she admitted she had dropped the ball on things entirely.
The next thing that I was equally as frustrated about, would include the poor punctuality. Some of which, I’m cognizant of the fact, wasn’t always the loan teams fault. But the loan team would schedule hours to call me, then not call me at all or call way out of the allotted time we agreed upon. I work in a fairly dangerous career field, so I am unable to just step away and take phone calls. That’s why I needed them to be punctual on times we agreed upon. It took me getting more than hateful on the phone about their unprofessionalism, before this started to get better.
The one good thing I can say about the company is that my interest rate was really good, but that’s going to vary buyer to buyer. I would not recommend this company and have actively gone out of my way to let my friends, family, and especially my fellow veterans, to not use this company.
Response from Veterans United
Megan, we take your feedback seriously and we appreciate your willingness to acknowledge this situation. VUHL has specialized in the VA home loan for more than 15 years. We are a VA dedicated lender and our teams are passionate about helping veterans and service members use their hard-earned benefit. Our post closing survey shows that 97.8% of people who took our post-closing survey would recommend Veterans United to their friends and family. We are sorry to hear that was not your experience. A member of our Client Advocate is available to speak with you and learn more about what may have caused you to feel this way. We invite you providing more detail and help us look to improve. It is our goal to provide consistent and personable communication to everyone we serve. Please do connect with us further to help us understand how we might look to improve and continue our commitment to provide outstanding customer service.
Highly recommend for Veterans looking to buy a home.
First time buyer. The team was Great, and completing everything online. Was helpful. I'm a truck driver. And getting everything done on the road was interesting. Thanks to the Team.
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Im so glad I chose Veterans United to help me purchase my first home. I'd highly recommend to everyone to use their services if I could.
Great service. When deciding to buy my second time, VU is where I wanted to go. Glad I did. Trevor and the team did an amazing job. Especially when things came up out of our control, I felt more comfortable when I knew Trevor was involved, aware and helping to take care of it. I definitely recommend VU.
Although a lot of paperwork was required, the electronic transmission process made it very easy to communicate and keep the process moving. Very appreciative.
