As a first time homebuyer I expected alot more from my team you can find genuine people this service felt automated.
Response from Veterans United
Shane, we apologize if the service provided did not feel genuine. We strive to provide personalized service to each of our veterans for the best possible experience. We will review the work that went into your loan to find opportunities for improvement. Should you wish to share any further details, a member of our Client Advocate Management Team is happy to assist you.
We’ve have a great experience working with Veterans United. The whole group was awesome and on top of everything. Communication with them was quick and very easy.
Overall it was a great experience. The only ding was the fact that they were way off in terms of the loan estimate. By thousands which I thought was egregious so that caused a lot of panic on my end. I must say Jeff got right on it and rectified the situation for me to his credit.
Veterans United provided an amazing experience for my wife and I. Desi, Ryan, Okonwa, even the myVU app was fun to work with. That Veterans United jingle plays in my mind every time I saw the phone ring or a team text on my phone from the loan team. DO NOT STOP what you guys do!
I wish you would have asked for Matt: this Guy made the loan process a little stressfull, after we had some problems with the fire alarms in a conventional loan which was unheard of. And I was going back and forth with my real estate agent and the buyer on getting them installed which I had to spend over 500 dollars out of my pocket to find out that the house already had fire alarms. Now, I told Matt about the situation and he was well aware when he said ‘’ I suggest you install the alarms’’ when the seller and their agent were already annoyed off because of the situation. Also, Bailey said she was doing everything she could but at the same time the last day before closing i called my loan team regarding the alarms and sent them text messages desperate to see if i was going to close the next day and how much I needed for the cashiers check, which I got to closing without the cashiers check ready thanks to my loan team, and no answer until the day of the closing. The same day of the closing when Bailey called me telling me that the appraiser dropped the requirements. First and last time I have a loan with you guys I chose you guys because of your guys motto on helping veterans but your guys costumer service sucks tbh. Thanks for the loan and I hope the managers sees this and makes improvements on their personnel.
Response from Veterans United
We're sorry to hear your experience wasn't what you were expecting, Edgar. When it comes to required repairs, we are all at the mercy of the third-party appraiser. We hate to hear the issues weren't resolved in a quicker manner, and we will work with our appraisal partners to ensure their standards of service are equal to ours. Thank you for your feedback.
I had an excellent experience with using Veterans United. The team and staff were exceptional. They expla
Great experience working with veterans United home loan. This is my second time working with them in the process is smooth and great communication
The entire team made the process as smooth as any transaction of this magnitude could go.
Great experience, as stressful as it is to move and buy a house they seem to have empathy and very knowledgable.
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I was skeptical about veterans United but as the process began, Fahad and his team put me at ease and helped me through the stressful time. I left it in their hands and we closed pretty quick. I recommend for especially first time buyers like myself, trust in the veteran united team.
