Whole process was excellent from start to finish. Staff was always on point and helpful in each of the procedures. All questions were answered with a phone call and all the team members were always there and very knowledgeable.
If you're going to use your VA benefit to purchase a home, Veterans United should be your first and only choice. They are quite simply, the best.
Communication was absolutely terrible, not so much with Jason but with other people on the team! I would recommend talking with them about responding to voicemail and email in a timely manner. I left several voicemail and email and still have never received a response on them!
Response from Veterans United
James, thank you for sharing your feedback letting us know about your experience. While we cannot make up for the experience you had, it is important that delivering excellent communication remains a top priority for our team. A member of our Client Advocate team is available to contact you for more information and looking for ways we can improve.
I will always be grateful to Veterans United for making posible our family dream. Will recommend to anyone to give them a chance for all your housing needs.
Great Service!!!
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As first time homebuyers, we chose the correct team with Veterans United. The whole process was so smooth and filled with any and all information needed for this process. Thank you for getting us our first home!
