Our whole experience was excellent.
I am very pleased with Veterans United and their team concept. The team and Shane Lowe are dedicated to provide the best outcome as they are servicing your new mortgage. I'm so happy I selected Veterans United.
I would definitely recommend Veterans United.My process was not as smooth as we would have liked it there were ups and downs. And throughout everything Veterans United The whole team was Outstanding.Me and my wife would like to thank everyone involved.We are very very happy They worked very hard to make things happen.
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Sometimes I would have additional questions for Jerry Simons, and he was always available to answer my questions and put my mind at ease to calm me down when there was no need for me to worked up (trust the process). The pitch of his voice was professionally monoton, clear, and precise. He was pleasant to listen to, follow, and easy to speak with. He informed me of when would leave the office for the day or the weekend. if I had more questions or concerns then Taylor Fruits was available to me when he wasn't around and she took care of making sure that I knew exactly what was currently due and also assisted in getting those documents uploaded for review. My team was great! and those behind the seen promptly reviewed what we provided to them and quickly acknowlegded and updated the required list of documents. This process was a smooth and it went on without a hitch (no issue nor unforeen problem on my end, or VU) and it ended with a professional and successful closing. We are diffinately recommending him to our friends and family. Thank you for a very good experience with the refinance (major investment) of our home.
He continued to check in with us during the entire process even when no ducments were needs to assure us that behind the seen the team is moving forward (trust the process). He answered our 101 questions and did so without showing any signs or announance or irritation and treated our questions with respect. Thank you.The Cooney Family
Veterans United knocked it out of the park! As a veteran, it had been many years since I purchased a home and wasn't sure what to expect. My VU Team was Devin Cott (Loan Specialist), Nick Gemming (Lead Loan Coordinator), Ryan Ponder (Loan Officer), and Hayden Salmons (Home Buying Concierge). They were all very responsive and knowledgeable in walking me through each step of the home buying process!Veterans United's customer service is off the charts! Makes me want to work for them! Love my socks, personalized blanket, and t-shirt!If you're a veteran and in the market for a new home, I wouldn't use anyone else!
Earlier this I work with 2 other companies trying to refinance my home and I was so disappointed with them that I almost gave up. But with the help of my daughter she found Veterans United Home Loan and thought they would be the right fit for me. And they sure were. From the very first photo call I knew this was the place that would meet all my needs. They're kind, courteous and helpful. This is where you want to go for exceptional service.
I wish every sales and service interaction could be as seamless and pleasant of an experience as my initial mortgage application process as well as subsequent refinancing with Veterans United.
Thank you to the whole team, and company, for providing such consistent stellar service!
I will recommend you to anyone who can apply for a VA loan
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Veterans United was very responsive and had answers to all of my questions. They made the buying process easy to understand for a first time homeowner!
See above comment.
The staff and associates at Veterans United are very professional, courteous, and helpful. This was my first time buying a home and they helped me through every step.
Ashley Crump was outstanding too!
Thank you for listening to my personal stories. LOL
Thanks
