The whole process exceeded my expectations. Everyone along the way was very helpful.
If you're buying a home for the first time I definitely recommend using Veterans. I had no clue what I was doing at first but everyone helped me out with every question I had.
Fabulous! Superior customer service! Trustworthy!
The house warming gift was great and surprising
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If you think you can't get a home call VA home loan United Don't tell yourself no because they get everything that you need to help you get in a home
Thanks for all the nice gifts! They were very thoughtful and I cant thank Veterans United enough for taking such great care of me. Two years after I filed bankruptcy I was able to purchase my wonderful home, and I couldn't have chosen a better mortgage company to help me achieve this major accomplishment.
The appraisal process was *ridiculous*. Literally 4 days prior to closing our appraiser came back with an amended report requiring that *chipped paint* on the porch balusters be painted prior to closing which delayed our closing by 5 days, creating a lot of unnecessary stress.
Response from Veterans United
Hi Kevin, we appreciate your feedback on this matter. Our team will be researching your appraisal process to determine what our team may do in the future to help prevent a similar closing delay. The appraisal process is managed directly by the Department of Veterans Affairs, and we understand how the home buying process can become stressful when working to overcome an unexpected delay. We are glad that you had a very positive experience, aside from this one exception. While we do not take responsibility for third party actions, it was beneficial to explore this topic further with you. We hope that you enjoy your new home and that our explanations have helped improve your experience overall.
If you are a Veteran and your desire is to purchase a home. You are doing yourself a huge injustice if you're not going forward with Veterans United
I had a very positive home buying experience with Veterans United. I would recommend them highly.
We saw that the loan rates had dropped substantially six months after we were approved for our original loan. After discussing some options with other loan companies, I called Veteran's United and was pleasantly suprised that they matched the rated given by another company.
The only problem that we encountered was that mail was sent to the wrong address, even after filling out paperwork regarding this more than once. Hopefully, it is now resolved.
Even though Covid-19 was present the Team and the Killeen office and those involved helped me out every step of the way. Even when my Realtor was trying to be shady Danny and the Team did not play the game and contacted me first to keep me informed. Saved me lots of money from not falling into my realtors slippery snake like tactics! Also thank the Austin Office too they also contacted me a lot and when I needed something done they came thru 100% of the time.
Thank you VeteransUnited (Killeen/ Austin), you are Highly Recommendable!
Veterans united is the best. Being a first time homeowner, they made sure I could get my max preapproval so that I could close on a new house. They will connect you with an agent, whom you will be able to ask any questions. You will get more knowledgeable as time goes on. There are helpful videos you can watch as you progress to getting close to closing day on your house. When in doubt, give them a call and they will be to your rescue!
Britney George was outstanding at getting back to me, and answering questions as well as handling last-minute issues in a timely manner
