When all is said and done and not sure where to look in your home journey look for va united and specifically ask for Moya, Kristen and Andrew and don’t forget to tell them you want Sara as your realtor if she’s servicing the sate u looking to move to. These are dedicated team that goes above and beyond for their client that is why I asked for them the second time. You will not regret using them as I have not. Recommending them to all home buyers
Honestly it was hard to reach everyone and very complicated and a lot more of a hassle compared to when I went with veterans first honestly I would go with them over veterans united we finished very last minute and was a constant hassle
Response from Veterans United
Hey Bryson,
I really appreciate you taking the time to share your experience—even though I wish it had been a better one. I’m sorry to hear how difficult it was to get in touch with folks throughout the process, and that things felt rushed and overly complicated. That’s not the experience we aim to deliver.
Finishing at the last minute and feeling like you’re chasing updates the whole way through is incredibly stressful—especially when you're making one of the biggest financial decisions of your life. I’d love the chance to learn more about what happened so we can look at how to improve and prevent other buyers from going through the same thing.
If you’re open to it, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime that works for you.
Wow!! What an amazing experience I had!! Everyone involved in the process really helped me! In the beginning, I started off scared because buying a home is such a big purchase, but the team really guided, they were truthful, and easy to work with! They never let me down, and right away I started having a great time looking for a home!
Every one worked really hard to get this done. Even with our upset of finding out my previous loan is still being used. Special shout out to Morgan she helped us fix some issues with our credit. And Becca always answering our questions. You all helped ease our anxiety. Thank you couldn't ask for a better group of caring individuals.
I would definitely recommend! The whole process was so smooth and stress free.
My VU Team was awesome. They made the entire home buying process so easy for me. From the moment I applied for a home loan to setting foot in my first home after closing, they were there for me. I feel like they really cared about me.
Matt Torres was great
I would highly recommend your company to anyone who qualifies. This entire process was super easy and stress-free. Joel and Micheal both did exceptional jobs at every aspect and did great at keeping me informed every step of the way! Also kept in contact with our realtor and made things so much easier. We now have our dream house to raise our younger kids in and plenty of room for the grandkids to come over.Sincerely thank you!
Jeremy White
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Very helpful, the app makes it very easy to navigate and the team always had the answer to all the questions I had
They make the process and stress free
You all are very diligent and on top of the process...
Jamie Hughes and his team are awesome. Would highly recommend anyone looking for a house.
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The team really spent extra time with me. They were very patient and professional from the beginning throughout the end. Thank you guys for everything that you do. I highly recommend this service for veterans.
Overall very helpful team for our buying expierence. One recommendation would be just helping to explain to greater length for any items especially big ticket items. Being first time home buyers everything for the most part is new so while it may seem simple a greater understanding would be helpful. Team was kind and did answer any questions we had but you do not always know what you do not know.
Paul and the whole team was awesome with explaining every details on purchasing our first home. they made things easy with sending to-do list and wasn’t all cramped up. we definitely had a smooth process with everything. we’re truly grateful for all they have done!
I have had several home loan experiences in the past and VU by far surpassed my expectations. I will absolutely utilize the VU team for all of my future home loans.
Being a first time home buyer, I would say that my experience was well worth it. I had an amazing team that helped me along the way with any questions or concerns that I had. I would recommend this company to others that are in search of a new home!
Overall, Veterans United has a phenomenal team. Kevin Reichert did a superb job throughout the process, remaining professional and supportive at all times. Thanks for taking care of our family.
Everyone was patient and supportive.
