I would recommend Ryan and his team to any Veteran that is looking to purchase a home
Everyone was great, reassuring, and very helpful. I truly appreciate the team’s guidance and assistance with my first home purchase!
Made sure I understood everything
The staff was very knowledgeable and helpful but the underwriters made this whole home buying experience very frustrating.
great and easy experience and I never left my home during process
Amanda and Shane were a great help if given the option I would review them 10/10 as well.
For others I would recommend staying on top of your to do list and stay in communication with your loan officer to make a smooth process. They are there to help and will do so in anyway possible.
I enjoyed working with the whole team. Austin and Josh were so helpful and answered all of my questions. They kept me in the loop of what needs to be done and were I was in process. Would highly recommend.
Couldn't be more happy with my buying experience. Stress level was minimal because of their knowledge and friendly professional help.
Shane was the typical mortgage broker who does as little as possible. He answered my questions, with the same ones he had used hundreds of times before. Processing and closing was a nightmare, and I found lower rates after it was too late. Let's see if this makes it to the "FINE PRINT"
Response from Veterans United
Hi Richard, thank you for sharing your feedback letting us know about your experience. While we cannot make up for the experience you had, it is important that delivering excellent communication remains a top priority for our team. We wish to use your feedback to learn how we may improve should a similar situation develop for a future customer. If you wish to share more information regarding this or any other matter, then please do not hesitate to connect with us. A member of our Client Advocate team is available to discuss with you more information and looking for ways we can improve.
Veterans United is a wonderful resource for veterans and the military. They are very helpful and can answer any questions you have. The customer service is like no other and are available 24/7 if you need to reach them. My experience with the organization is one of its own in my life time. Hardly did I make a call that was never returned if I missed them, or I was put on hold like in those other places you know. It is definitely worth it. Try it and you will confirm yourself.
