I had an issue where I asked for it to be escalated. In that the Loan Officer have a brief conversation with the home buyer to prepare for a dollar amount for closing costs just in case something unforeseen happens and closing costs have to be fronted by the buyer.As someone who has decades of customer service experience, it was nice to have my customer service experience idea taken seriously and run up the chain so any green, brown, and black brother or sister of mine and be a bit more prepared for potential catastrophic surprises.
Having bought and sold many homes over the years, I have seen the proverbial "good, bad and ugly" of home buying. I could not be more complimentary of Veterans United for their outstanding competence, proactive clear and thoughtful communication and exceptional team oriented approach. I will be recommending Veterans United to all who have fought hard and deservedly earned this important VA benefit. Thank you Veterans United for serving all of us!
Mr. Jake Hamilton was likewise always helpful in the process. They made a great team.
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Special shoutout to Christie Thomason for the countless hours she put in amid this pandemic. She is not just a dedicated employee, she is a kindhearted person with the best interest of the customer in mind. She contacted us personally quite frequently to ensure we didn't have any unanswered questions or concerns. Thank-you to everyone involved, we couldn't be happier in our new house!
A great company, the website is easy to use, and the people will answer any question, made me feel very comfortable when I did have a question, I will use the company again if I should need Financing
Our second time using this lender. A couple of hiccups along the way, but in the end Lee and his great team pulled through. Thanks again!
Would highly recommend for any service member in the market to buy a home!!!!
"Put your trust in the Veteran United team; and let them lead the way". Veteran's United enabled me to keep my promise to my daughter, made while I was serving our great Nation thousands of miles away, and away from my family.
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VU makes the home-buying process extremely easy and comfortable. The staff is always nice and will gladly answer any questions!
Viola S. is a gem. She assisted Amanda in our loan process and was excellent. Communication went smoothly, she explained everything in an understandable way, and is a real credit to VU.
