Leah Klasing was amazing as well. Very professional. Very helpful and informative throughout the whole process. The whole team was on point and professional the whole time and always let me know what was going on and helped when it was needed. I will definitely use the VU home loan again in the future.
Brent and his team were fabulous! We couldn't have expected more attentive and personal service. I felt like they were in step with me every bit of the way. As a first timer navigating the to-do list I was appreciative of their patience and guidance. Thank you Brent and team!
I would never recommend your company at this point and I’m compiling all the questionable actions, and several of those said actions may be a violation of Florida state law. I will be submitting my complaint to the state attorney office with all the evidence I have. I hope you sell my loan off so I will never need to speak with another person at your organization.
Response from Veterans United
Joseph, we take your feedback seriously and we appreciate your willingness to acknowledge this situation. We care deeply about customer service and a member of our Client Advocate team would love an opportunity to discuss your loan experience in greater detail. It is always our goal to strive for improvements, and acknowledge any mistakes made along the way. We look forward to learning more about what may have caused you to feel this way.
Courtney Gilmore went above and beyond. very knowledgeable and didn't hesitate to get answers to questions i asked.
Veterans United made our home journey a great experience . They were quick to answer all questions and give many helpful suggestions on moving. Every time paper work was required , was reviewed and processed by next day. Thank you!
VU helped make my dream come true. Because of Josh and the VU team, I was able to move home 🏡 close to family, and build a brand new home!! Once again, thank you all so much. I am forever grateful 🙏.
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The whole team was incredible and I’m grateful for all the assistance.
So happy and blessed. Couldn’t have asked for anything more!
