Great place for veterans looking to buy a home.
Fire Ryan Sherman, now.Dr. John Copeland III
USA Veteran
Response from Veterans United
I am sorry to hear that John. While excitement can motivate getting on the road prior to closing, Spring Break will definitely cause limited housing. While I know that it was difficult to locate lodging, and I am thrilled to know that our teams snapped in action to assist in locating one; we were able to track down several hotels in your area. We take your feedback seriously and appreciate your point of view. If there is anything we can discuss further, please reconnect with your Client Advocate team member with whom you had been in contact previously.
I would definitely recommend Veterans United for your home buying experience! As a first time home buyer, Cindy Woodham was extremely helpful, offered top notch customer service, and made my experience very easy.
Fairly easy process from start to finish. Thank you Veterans United.
I am referring Tim to a few friends!
During this entire refi process I took notice of something that could be improved. Once dry closing/signing was complete, days pass without an update. This is not a new thing. After several days you get notified your loan was complete or funded. At this point wire transfer of funds happens and the customer has expectations of seeing funds distributed within 24hrs. At 48 hours you wonder why. At 72 hours it feels like something is wrong. I was able to get confirmation letters day 4, but I had to make two calls to make that happen. Day 5 funds move but takes another day to show up and be recognized. Now we are 9 days after closing/signing. To me this process should include a couple of confirmation notices. One for day/time funding is sent to company distributing funds and a second confirmation when funds are actually distributed. This gap of no updates is too large for such an important transaction involving large sums of money. Thanks for reading this and I hope it helps improve the experience for others.
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