All employees were very helpful that I interacted with.
The team at Veterans United took care of all aspects of my loan, purchase, and move. Most importantly is the level of communication. We were always in contact and any issues that we encountered were addressed quickly.
Working with the VU team was an amazing experience I would recommend to everyone, I felt at many times the customer service was so amazing I thought to myself am I being scammed cause everyone is so nice! I am very busy and under a lot of stress you would think buying a home in another state would be stressful however this team made it so it was the most manageable thing in my life right now they made it so easy and stress free. I appreciate everyone of the team and how they helped us buy our home!
Everything went well and on time thanks
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We reached our end goal and I have a great house!
We can't begin to send enough praise to Ben , Caytlin ( and others who helped) our loan team. They were amazingly helpful and always there for us!! If any problems they were there and on the spot! Never had to wait more than a few minutes and they were back to us. We have bought 7 homes over the years and never did one virtually. I, Lynn, did most of the applying as Wayne (Lloyd) has hearing aids and talking on the phone is often difficult for him. We are both in our late 70s so technology can be a challenge. Our team was patient and I never felt like an ignorant old person as some people have done. If you've ever purchased a home you know how much paperwork there can be. And in these days there's even more! Our team was not only patient but very helpful and kind. Some humor was very much appreciated too! They became a family. We can't thank them enough 🤗🥰. This will probably be our last home purchase.. as we sit here in our new home enjoying our new home, drinking our morning 🌅 cuppa, we raise our cups to them! Veterans buying a home, you can't go wrong choosing Veterans Home Loans 🏠🕺💃. Lynn and Wayne
AARON AND HIS TEAM OF PEOPLE MASE OUR DREAM COME TRUE,! A fantastic effort by everyone involved!
Veterans United should educate affiliated realtors on the well water testing process so that realtors understand VA requirements. Veterans United should also not accept a well water test and wait 5 days to notify realtors testing was not sufficient. Veterans United should also not agree to a closing day that Veterans United cannot staff.
I give them a perfect 10 for customer service
What an amazing company this is! They go the extra mile, or thousands of miles in our case.
Just like clock work! Everyone on the team was phenomenal. Great communication and every single thing was so easy!
They were great! They made the process easier than expected. They went above and beyond. I would definitely recommend them to everyone.
Totally reactive. Not proactive at all.
Response from Veterans United
Hey Brandon,
I’m really sorry to hear that’s how your experience felt. We aim to be one step ahead during every part of the homebuying journey, and it sounds like we missed the mark for you. That kind of feedback hits hard, but it’s also important—and we’re paying attention.
I'd love for my advocates to have the opportunity to understand what happened so we can look into it and learn where we could’ve done better. If you’re open to talking more, our Client Advocate team would really like to hear from you. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re here Monday through Friday from 9 a.m. to 5 p.m. CST, and always happy to listen.
Great, made the process easy to understand
