Couldn't have been better!
Definitely will return for my next loan
I went to Veterans United because I had known people who also used them. My overall experience was excellent, I would definitely recommend them to anyone looking to purchase a new home
The platform and concept of Veterans United is great. But the loan specialist was horrendous.We managed to successfully close the deal on the house but our specialist struggled immensely to keep up with our needs. It felt like he was an extremely inexperienced loan specialist and/or a poor communicator.He dropped the ball on several occasions with different deadlines which forced us to push closing back by a few weeks.He promised us things that he simply did not deliver on. He told us that he would credit us in the end on our closing costs due to his mistakes but we ended up paying far more than what is average for a house of this cost in this area.Working with the loan specialist was honestly the worst part of the home buying experience.
Response from Veterans United
Thank you for sharing openly and honestly with us. We understand that the process of buying a home can be discouraging at times. For that reason, we are always looking to support your customer experience with excellent care. If you feel there were ways we could have better handled the process, then please give us a call to share more. Our Client Advocate team is always eager to listen and take action whenever possible.
Veterans United is the best! We are so happy we got the opportunity to be apart of this family!
Over the years I have owned quite a few houses and the process with VU was the best experience ever.
Getting a mortgage through Veterans United was easy and the staff is very helpful through out the entire process. I would use the services again and I would highly recommend other us them as well.
Successfully accomplished!!! From beginning to end there was constant contact. Great experience, everyone is helpful in all aspects and the end result are satisfied customer... I recommend that all veterans use them if they're in the search for a new home.
They make the process very easy and help you get a home you’ll love
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Veterans United and their staff were very professional. They made my home buying experience a pleasent one. Moving from out of state can be trying to say the least, but with my loan team and my realtor, they made it simple for my transition. Thank you so much!
I talk highly of Veteran's United and will continue to recommend to all my friends and family.
