Thanks again Veterans United.
The team was fantastic to work with. They made the home buying process so smooth and less stressful!
With Veterans United, I felt seen throughout the entire home buying process. It seemed as though the team was working around the clock, weekends included. I am forever grateful for VU. If you are a veteran or service member who has unique circumstances, this is the team you want in your corner.
Top Notch service from Veterans United. I will definitely recommend this company to all my friends thinking of using their VA loan. Awesome staff extremely professional and proactive.
Everything went well until closing. I had to be out of my apartment that night and discovered my wife was put on the title in spite of me saying "NO" multiple times during the process. When I inquired about this, I was initially told she SHOULD be on the title given that I am married.My wife and I had discussed this and believed limiting liability for anything property related was the safest option given the multitude of legal protections I enjoy as a service member.Those wishes were not respected and I was forced to choose between standing on principle and having a roof over my head. I chose to keep the roof over my head. After I explained my rationale, they appeared to change tune and claim it was a glitch in the system. I don't know how much weight I put in this explanation.I am not happy about this. It was not their decision to make. They haven't offered a plan of action on how this is going to be corrected without me incurring any more personal expense.Whatever good VU did during the underwriting and closing process is unfortunately negated by the lack of respect shown for my title preferences. Completely uacceptable.
Response from Veterans United
Hi Kristian,
I’m really sorry to hear how things unfolded for you at closing. That must have been incredibly stressful—being on a tight deadline to move while also facing something as personal and important as a title decision you thought was settled. I can completely understand why this would feel like a breach of trust, and I don’t blame you for being upset.
You clearly communicated your wishes, and it’s deeply frustrating to feel like they weren’t respected. Whether this was a technical glitch or a breakdown in communication, it left you in a position no one should be in—forced to choose between your principles and your home. That’s not the experience we want to deliver, and I’m really sorry that happened.
I’d really like to learn more about what went wrong here so we can dig into the details and work with the right people internally. If you’re open to it, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST, Monday through Friday, but feel free to reach out anytime.
I will absolutely recommend Nick to my friends and family. He guided me through the process and I was very impressed by his willingness and commitment. Thanks Again!
Ready to see for yourself?
Experience first-hand why 354,290 homeowners give us a perfect score!
The entire team supported me throughout the process, making everything smooth and effortless from start to finish.
Joel, Austin, and Nichole were exceptional. They've guided, supported, and reassured us every step of the way. We are eternally thankful for all of their work and attentiveness. We can't speak highly enough of them.
Tripp was awesome and answered my questions in a rapid communication styling. He was able to relay information about the entire process in great detail that made each part understandable.
Anthony Tewogbade, loan officer, was absolutely AMAZING!!!!! I can’t express how much I appreciated his knowledge and ability to provide great information. This process was new to me but he and Sam Miller, loan coordinator, made it easy to understand and were always available to answer questions and kept me updated on To-Do’s. The made the process so easy to follow.
