Veterans United made our first home buying experience so easy.
What an incredible home-buying experience. From pre-approval to real estate agent matching to closing - everyone was extremely very professional and accommodating to our unique needs. We were faced with a military retirement, moving across county, AND selling a house of our own - all while during the worst part of 2020. Despite all of that, we couldn't have been happier with the response times, customer support, and ease-of-accessibility to online features. This truly made the home-buying process enjoyable. We love our new home, and we could not have done it without the Veteran's United team!
Absolutely Outstanding Customer Service through the entire process, start to finish. I stressed to the Loan Team I was under a tight timeline and they never relented to achieve it. In fact, they beat the proposed deadline by 1 full week! Veteran's United business model is absolutely something to be admired. I never once felt out of touch with what was going on which was important to me. I am a huge supporter of Veteran's United and find myself often times telling my friends, family and colleagues about the incredible service I received! Erica Haynes was absolutely phenomenal and has found her calling!! I came to Veteran's United with little to no credit. I was quickly sent to the "Credit Specialist Department" which I thought was a dead end for my loan. In complete contrast, the team helped me build credit fast to raise my scores to acceptable levels. Once back over to Erica's Team, I was treated with the upmost respect and was always engaged in the process. Under a tight 60 day timeline wasn't just a "me" issue; Erica and her Team jumped in as if it was theirs as well. I have never received better customer service in my life and when it involved the purchase of a home, there couldn't have been a more important time than now to go with Erica and Veteran's United. I highly recommend Erica and her Team to anyone financing a home. I can't think of anything that her and her team could have done any better to create a more wonderful experience! Thank you Erica and Team!
Recommend to any veteran that needs a home loan
The process was very seamless. John and his team were fantastic.
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Highly Recommend Veterans United Home loans for all needs when obtaining or continued support needed from Your Home loan.
Great Team & Great Job.
Buying my first home was a success because of the great team I had working with me.
Working with Veterans United was such a pleasant experience.
A safe learning experience if you are a first-time buyer and very rewarding when you finally land that dream home!
The Veterans United helps you to get a house no down payment, I fill that it's easier to get a good deal using it. The team's are really knowledgeable about what they are doing for you. This was my second time using them.
Veterans United is a very friendly and professional team. They make the process very easy and painless. Their patience and thoroughness also make them a very strong team
Matt Istwan was so helpful throughout the whole process. He and his team did an outstanding job. When dealing with a VA loan it can be a nightmare. Matt was a trooper from start to finish, as was his team. We can't say enough to do justice to his and their hard work. Thank you for making our dream home become our new home. The Campbell family.
Andy Strubel was very helpful in walking us through our first home purchase. There was a lot of unknowns and Andy and his team helped us tremendously. Thank you.
We would highly recommend as complete service at a high level from start to finish is rare and the entire team was exceptional
If I could put everything back with no consequences I swear I would.
Response from Veterans United
Thank you, Sandy. We appreciate your comments immensely, and we know how tiresome it can be to tackle paperwork head on each day. For this reason, it is our goal to guide you every step of the way and make the process seem as easy as possible. It is our goal to provide consistent and personable communication through a dedicated loan specialist as well as your loan officer. We would like to learn more about your experience. A member of our Client Advocate team is available to discuss further and helps in continuously improving our service. You all did a phenomenal job, and you have earned the opportunity to rest in your new home!
I this was not a great experience working with this company and I want tell other people to use Veterans United Home Loans because of the way my husband and I were treated.
Response from Veterans United
Hi Nataucha, We understand how the home buying process can get stressful, especially for the first time. Licensed Underwriters comply with regulations to ensure loans are properly documented, and we work to make that process as easy as possible. While we cannot change the experience you had we want to ensure that no other Veterans have this same experience in the future. We appreciate your comments immensely, and we know how tiresome it can be to tackle paperwork head on each day. For this reason, it is our goal to guide you every step of the way and make the process seem as easy as possible. It is our goal to provide consistent and personable communication through a dedicated loan specialist as well as your loan officer. We would like to learn more about your experience. A member of our Client Advocate team is available to discuss further and helps in continuously improving our service.
