Disappointing process but we finished right?!
Response from Veterans United
Jamius, thank you for taking the time to share your valuable feedback. We appreciate the opportunity to research your experience further and learn more about the ways we might improve for the next customer. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience. Thank you again for your service.
Veterans United were advocates for me. They took the time and patience to answer all my questions relating to this loan. We had some hurdles and cleared all of them. I will be eternally grateful for their diligence and professionalism.
Highly recommended for all VA Home Loans!
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Entire team was fantastic! I didn’t have to think or worry about my loan and home buying process. Easy as can be! Anyone looking for a home and a worry free process should use Veterans United!
VU is the simply the best at helping get Veterans into homes I was able to send in the requested documents, let them work their magic, and was cleared to close 20 days from start. I always recommend VU to other Veterans first.
Veterans United truly has the best interest of the Veteran in mind, making the process quick and easy, taking the stress and pressure out of buying a new home. Veterans United will always be my go to for any future home loans or referrals.
Look no further! Veterans United is here to help us veterans find a home. Smooth and easy process, around the clock assistance, very helpful staff, and the list goes on.They made this process a very positive one. The team makes you feel very comfortable and helps with any concerns/questions you may have. They will fight for the best results, I’ve witness it and I am now a very happy homeowner. Thanks to them, I’m closer to my son and found a beautiful house. They will lead from the front until the job is done. Thanks VU team!
Great Experience, can’t beat it!
Veterans United Loan Teams should do a better job at communicating information with the borrower’s. In the beginning of the home loan process, my loan team answered all my questions and concerns, but towards the end I felt like I was being ignored. They would hardly text back with information or status updates. When my loan finally closed, my Loan Officer didn’t even give me a call or text to tell me Congratulations. I felt abandoned at the end and like I didn’t matter.
I am very impressed with the service and the team. They worked really hard during this pandemic and made my dream come true. Underwriting gave final approval 2 business days before my closing date and it still closed on time even with an addendum made. We closed in 28 days and that included Veterans Day that we lost a day. So 27 days, that has to be a record for Ryan and his hardworking team during this pandemic and crazy market. Not once, did Ryan or his team use any excuses. Please make sure that the higher ups of Veterans United are aware of this remarkable work of accomplishment. They all deserve an award each. Kudos! I recommend any veteran to seriously consider Ryan and his team work with their home loan, no matter what their situation is. They are a class act!!!
Will Taylor, Army Vet, WA State
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