Misinformed and didn’t keep me updated on chnages. As a company you guys suck I have an open complain with the better business bureau. Also called up the VA working with them on a complaint against your company as well. One of the worse experiences of my life and I’ve been to Iraq.
Response from Veterans United
Hi Daniel,
I’m really sorry to hear how this experience made you feel—especially given everything you’ve already been through in your life and service. To hear that working with us felt like one of the worst experiences you’ve ever had is heartbreaking, and I want you to know we’re taking your words seriously.
You mentioned open complaints with both the BBB and the VA, and while I know those processes are already in motion, I’d still really appreciate the opportunity to hear from you directly and look into what went wrong on our end. Being misinformed and left in the dark during a home loan process isn’t acceptable—and it certainly isn’t the kind of care we strive to provide to the Veterans we serve.
If you're willing to talk more about your experience, I hope you’ll reach out. I can be reached directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. Central Time, but you’re welcome to reach out anytime.
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Awesome people passionate about changing lives Bravo Veterans United !!!
Extremely helpful and very easy to work with. It’s my second time buying a home and the process this time around with them was a lot smoother and much quicker. I’d highly recommend!
Again everyone was patient in explaining the processes. On hand when ever I had a question or concerns. I made an account in August 2024 I believe, and the team had me pre approved some time in February. By May 7, 2025 I officially closed on my first home. I am overjoyed and at deep lost for words, I can't possibly express the amount of gratitude and appreciation for their hard work. THANK YOU!
I've used Veterans United to purchase 3 homes!! Brian Poterbin and Kate Keating worked amazingly hard, dotted all i's and crossed all the t's!! They get my vote hands down!!!
Dawn Hacker
USAR Veteran; CPT MC
Top shelf. Would recommend to any Veteran looking to purchase a home.
There isn't enough room on this page to express how wonderful Veterans United, Jacob and his team were. We are not first time home buyers nor VA Loan buyers, and this experience by far has exceeded our expectations. Jacob, was always there communicating and answering any questions we might have had, even with the time difference living in Belgium. We worked together and was able to get pre-approved, find a home, and close in an extremely short period of time. There were absolutely no hiccups. We will definitely be calling on Jacob in the future. Ms. Dene' Lorenzen, Loan Coordinator, was just as amazing as Jacob. She called, spoke with us and made sure we completed all our do lists, kept us up to speed. We are so very pleased with Veterans United and so grateful this team takes pride in their jobs support our veterans. Thank you thank you thank you.
I was very pleased with such professional service I received during the home purchasing process. This was a much more better experience that I had received from other loan companies. Everyone made sure I was on track and didn't hit a bump and the i's were dotted and the t's were crossed during the entire process. Mark was truly great. He advised me where I stood, what I needed to fix and how to make better decisions on my finances to ensure I could quality for the home I desired; a total true professional.
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Veterans United Home Loans is a safe and trustworthy company. They have a way of making you feel like you are their only concern. Even when your are stressed they are always reassuring and calm. Randy and Rachel...I am so grateful for your patience and great care....Thank you!
I was blessed to be assigned to the best team at the company. They were beyond attentive and were constantly checking in to make sure things were going good. They made the whole process as easy as possible.
I highly recommend Chris and his team.
VU is the only route to go!
Veterans United team approach was great!
