The whole experience was great, nerve racking, exciting and finally full of exuberance after getting cleared to close. From the moment we connected with Shawn Shackleford and him getting us in the lighthouse program we were on our way. He was constantly in touch with us and encouraging us to stick with it. Then after that we got hooked up with Ben Choi and his team and he/they were top notch from beginning to end. I can still here Ben telling me to relax, that everything was going to work out. What a fantastic experience and we are so happy with our new home purchase, thanks to Veterans United for making our home possible.
Always a pleasant experience
Great group to work with they were timely and understood the requirements.
I just want to thank everyone who had a helping hand with anything and everything that had to do with helping our family. You guys gave me the opportunity to give my family something special that they deserved. My kids are going to grow up in a safe beautiful home now. Thank you.
Verterans United was amazing! I can't thank Ty and Amy enough for all they did. Very user friendly, easy and answered any questions promptly.
company is very unorganized.You should be able to have just one loan officer and not three.Also stop losing paper work
Response from Veterans United
Victoria, Thank you for being honest with us about the conclusion of your loan process. We learn the most when we listen to our clients, and we hope to learn even more from you soon. Our Client Advocate team is available to talk about what may have created certain issues as stated. It is our goal to use your feedback to improve the service for folks down the road.
Veterans United Home loans is highly recommended by me to other veterans in acquiring a new home loan for their new home.
Veterans United on a scale of 1-10 goes to 11.
If you want an experienced and competent group of people to handle the long process of purchasing a house for you, I recommend Alberto and his team at Veterans United. I can’t speak for the other teams.
Overall expectations were met and exceeded. Thank you Kollin for your hard work.
Josh was awesome and always responsive when I had questions or concerns. He was essential in making my home buying experience a true pleasure. When it comes time for any of my Army buddies to buy a house I will be recommending you guys because of this experience. The entire team was supportive and made this an easy process!
