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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

424,888

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
1

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Showing all 424,888 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend
headshot image of Terry Schoonover

Loan Officer: Terry Schoonover

NMLS# 1884414

3.5 out of 5 Stars
Would Recommend
headshot image of Tyler Billington

Loan Officer: Tyler Billington

NMLS# 361376

5 out of 5 Stars
Would Recommend
headshot image of Cal Thompson

Loan Officer: Cal Thompson

NMLS# 1487191

5 out of 5 Stars
Would Recommend

I cannot begin to express our gratitude to the team of professionals at Veterans United Home Loans. We were extremely nervous about purchasing our first home. But the team made our experience a good one. They have earned my highest possible reccommendation. The best in the business!

headshot image of Joshua DeLeon

Loan Officer: Joshua DeLeon

NMLS# 1540815

4.5 out of 5 Stars
Would Recommend
headshot image of Robert Dycus

Loan Officer: Robert Dycus

NMLS# 1128622

5 out of 5 Stars
Would Recommend
headshot image of Bill Bales

Loan Officer: Bill Bales

NMLS# 1050803

5 out of 5 Stars
Would Recommend
headshot image of Heather Damer

Loan Officer: Heather Damer

NMLS# 12449

5 out of 5 Stars
Would Recommend
headshot image of Sydney McFall

Loan Officer: Sydney McFall

NMLS# 1113548

5 out of 5 Stars
Would Recommend

Veterans United has fair rates and an easy to use platform for tracking your loan and submitting required documents. My lending team was efficient and extremely communicative. Their process is simple enough to take the nerves out of 1st time homebuying. Highly recommend!

headshot image of Colin Park

Loan Officer: Colin Park

NMLS# 1045574

5 out of 5 Stars
Would Recommend
headshot image of Tyler Galloway

Loan Officer: Tyler Galloway

NMLS# 1420483

5 out of 5 Stars
Would Recommend

Veterans United was on top of it since day one! Phill and his team were phenomenal! He was the second rep to call me in just two days. I procrastinated but they still managed to close a week early! My longtime banking partner was much less attentive. It was a joyful experience. Thank you VU!

headshot image of Phil Stroessner

Loan Officer: Phil Stroessner

NMLS# 1092882

0.5 out of 5 Stars

Veterans United is by far the most picky and complicated loan service, and it was known by everyone except for us first time buyers. Their underwriters and loan officers were extremely picky, very unorganized, incredibly inefficient, and often rude. The total origination fees were insanely high, and our closing costs were through the roof (over twice as much as estimated by our loan officer). Veterans United needs a complete and total list of EVERYTHING needed up front so their clients are fully informed and fully prepared well before closing. They also need to reflect such competence through their loan officers.We are so incredibly unsatisfied with our experience with Veterans United and will advise anyone and everyone to stay as far away from them as possible.

Response from Veterans United

Ethan, we take your feedback seriously and we appreciate your willingness to acknowledge this situation. It is always our goal to strive for improvements and acknowledge any mistakes made along the way. We look forward to learning more about what may have caused you to feel this way.

5 out of 5 Stars
Would Recommend
headshot image of Travis Ward

Loan Officer: Travis Ward

NMLS# 1287868

5 out of 5 Stars
Would Recommend
headshot image of Jon Abernathy

Loan Officer: Jon Abernathy

NMLS# 49695

5 out of 5 Stars
Would Recommend
headshot image of Kirk Jones

Loan Officer: Kirk Jones

NMLS# 1659981

5 out of 5 Stars
Would Recommend
headshot image of Blake Crutchfield

Loan Officer: Blake Crutchfield

NMLS# 1464153

5 out of 5 Stars
Would Recommend
headshot image of Daniel Heggarty

Loan Officer: Daniel Heggarty

NMLS# 902811

5 out of 5 Stars
Would Recommend
headshot image of Shawn Workman

Loan Officer: Shawn Workman

NMLS# 169957

4 out of 5 Stars
Would Recommend
headshot image of Daniel Lowes

Loan Officer: Daniel Lowes

NMLS# 186468

4 out of 5 Stars
Would Recommend
headshot image of Meghan Buchert

Loan Officer: Meghan Buchert

NMLS# 710485

5 out of 5 Stars
Would Recommend

I’m sorry I don’t know Amanda, we had DeAnna and I would rate her at a 8 and a great person to work with.

headshot image of Amanda Dusenberry

Loan Officer: Amanda Dusenberry

NMLS# 12419

5 out of 5 Stars
Would Recommend
headshot image of Katie Rose

Loan Officer: Katie Rose

NMLS# 860643

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5 out of 5 Stars
Would Recommend

I highly recommend Veterans United, thank you for everything!

headshot image of Mitch Casteel

Loan Officer: Mitch Casteel

NMLS# 920439

4 out of 5 Stars
Would Recommend
headshot image of Ryan Odneal

Loan Officer: Ryan Odneal

NMLS# 1838122

5 out of 5 Stars
Would Recommend

The Veterans United team did a great job! They were a pleasure to work with and made the process quick and painless. I give them my highest recommendation.

headshot image of Brandon Worthington

Loan Officer: Brandon Worthington

NMLS# 1563972

5 out of 5 Stars
Would Recommend
headshot image of Shane Martin

Loan Officer: Shane Martin

NMLS# 339115

5 out of 5 Stars
Would Recommend
headshot image of Rett Thompson

Loan Officer: Rett Thompson

NMLS# 1747762

5 out of 5 Stars
Would Recommend
headshot image of Ted Richardson

Loan Officer: Ted Richardson

NMLS# 743121

5 out of 5 Stars
Would Recommend

I will definitely recommend Veterans United, very professional.

headshot image of Jeremy Henry

Loan Officer: Jeremy Henry

NMLS# 186485

5 out of 5 Stars
Would Recommend

I shopped around for a mortgage and compared my service credit union, another national lending agency, and Veterans United.
While the credit union had a slightly lower rate, they were horrendous at answering questions or explaining why their 'cash to close' cost estimates were nearly $10k more than the other two lenders. Their customer service did not make me feel like they would be able to guide me towards what was in my best interest.
The second lender was pretty good with customer service and had a similar rate to Veterans United, but their fees were higher and although they would tell me over the phone that the cash to close estimate on paper was "high and not realistic" they would not provide a new estimate with the lower quoted number. No written proof of that number? No thanks!
Veterans United came in with a competitive rate, then lowered the rate when I showed them the credit union estimate. When I asked them about the different closing costs, they took the time to explain each item and who was responsible for paying it. The final estimated 'cash to close' number they gave me on the phone was put on paper the next day. When closing day came, I actually ended up paying less than the estimate.
Veterans United is a big company, but their customer service is simply amazing. It's been 16 months since we moved into our house and I'm glad I made the decision to go with Veterans United.

headshot image of Ginny Young

Loan Officer: Ginny Young

NMLS# 187898

More Reviews

See all 424,888 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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