Brandi Arvidson was exceptional, professional, and kind. I would call her again in a heartbeat to handle my home buying process, as well as recommend her to my family and friends!Very Satisfied with the home buying process while using Veterans United. Every Veteran should use Veterans United, you won't be disappointed. I closed on my home less than 30 days!
We were well pleased! It is a rare event when a company's representatives tell you how it's going to go and it happens exactly according to the plan.Our Loan Specialist, Craig Anderson, and Loan Coordinator, Bryan Kay were very helpful. Answered all our questions. Guided the process flawlessly. And more importantly, were truthful! We will recommend them and Veteran's United to anyone who asks where to get a home loan.
My feedback is that you should invest some money in training your team on effective communication and writing skills so the next person like me doesn’t have to go through this experience. Certainly didn’t feel like I was important nor a priority until you needed something which was often at the last minute. Overall assessment is that your team came across unorganized.
Response from Veterans United
George, your honest feedback is valuable and we thank you for sharing your voice with us. A member of our Client Advocate is available to you at any time to discuss further. . It is our goal to provide expert and reliable communication through a dedicated Loan Specialist as well as the team. We invite you to connect with our team and become a part of our effort to continuously improve the client experience at Veterans United. Thank you again for your service.
Awesome experience
Best experience ever. Fourth mortgage in my lifetime and best experience by far.
Veterans United is 100% behind you as a veteran. They are #1 for a reason. They really care about us veterans and it shows in their service.
Thanks Veterans United!
I would highly recommend Veterans United to everyone. They made the process so easy for even this not so real estate smart veteran.
This company is decent and creditable. Despite some delays and miscommunication we managed to get through the process fairly smoothly. This was a second home for me so, it was a bit more challenging to complete.
Ready to see for yourself?
Experience first-hand why 368,437 homeowners give us a perfect score!
Took longer then expected!
