Thank you Jesus
I didn’t regret having veteran United as in my team. I think the app and the virtual transaction for everything was great and helpful specially for me because I’m in the military and always away. This process was very smooth for me and it’s my first time buying home.
This was our first time ever refinancing. Our loan officer kept me updated and informed along the entire journey. She was able to ease my mind and helped us secure the best option for our family. I would highly recommend Veteran's United and would use them again in the future.
Fairlawn, Ohio
Absolutely the BEST experience buying a home ever! Rates lower than expected AND the smoothest possible transaction. Fantastic communication and perfect execution. If you aren’t using Veterans United you are missing out!
You guys are really a blessing. I thank everyone that had their hands in the process and God hand DEFINITELY WAS IN THE PROCESS START TO FINISH! JESUS IS LORD 😬❤️🔥💛❤️🔥God bless y’all
Very kind and made the home buying process very easy !!
VU is a very helpful and vetran caring group, very much appreciated. Have always recommended them to my contacts.
It was a tedious process but well worth it. As a team, you all made my lifelong dream come true!
Sometyimes it seemed we werer noyt going toget it all done in time....prbably due tomy ineptitude or lackof understanding....but it happened!
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Veterans United is the BEST!! They made my Husband and I feel like we weren't even buying a home it was so easy! They even paired us with an outstanding realtor! We really appreciate everything they have done for us, and we will always recommend VU!
Having to have Veterans United as my partner in buying the house gave me the piece of mind. The team of Julia, Sarah, and Jesse is the greatest thing that happened in my life and I considered it for my lifetime. Because without them, I will not able to purchase the home that I wanted. They guided me to the whole process of buying the house, communicated me the important details and information almost everyday. Julia and Sarah are hands down OUTSTANDING and AMAZING person.
Honestly would never used VU again. Next to zero communication, way too many people on your “team”… no one answers phone calls, everything is done through text and just aggravating to get clarification. When closing got pushed to the next day, not one person from the team reached out to me to explain why nor previously did they explain what needed to be done. The notary was more helpful than the team.
Response from Veterans United
Hi Alexis,
Thank you for sharing your experience. We’re committed to learning from this and making improvements to ensure a better experience for future clients. It’s disappointing to learn that communication was lacking and that having multiple team members made it harder for you to get the support you needed. Closing delays without clear explanation and the feeling of being left in the dark are not the experiences we aim to provide, and I apologize for the frustration this caused.
Our goal is to make the homebuying process as straightforward and supportive as possible, and it’s clear we missed the mark here. You should have felt informed and supported at every step, especially in the final days before closing. Your feedback is invaluable, and we take it seriously as we work to improve our communication and coordination across the team.
If you're open to discussing this further, my team would appreciate the opportunity to learn more about what happened so we can address these issues directly. Please feel free to reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. We're available from 9 a.m. to 5 p.m. CST Monday through Friday, but don’t hesitate to contact us anytime that’s convenient for you.
