The entire team was absolutely phenomenal to work with. Very easily reachable. Kept me updated throughout the process! Easiest loan I’ve ever gotten. Incredible team!
Again, we are grateful that the sell of the house finally went through, but we feel that so much stress could have been avoided had our loan officer been a little more supportive and available with our needs and questions. I also don't think that it was an appropriate question to be asked WHY we were moving to Oklahoma! The purpose of our move was really no one's business. That was a personal question. Obviously we met the financial needs and concerns of the lender and I don't see where that question fit in. I also don't feel that it was appropriate to have to hunt down my previous employer from 3 years ago to prove employment. It had nothing to do with our current financial status. There just seemed to be a lot of unnecessary steps in this process that caused quite a bit of stress and when the questions were asked as to why these were needed, we never got a response. Very disappointed with the overall lack of support.
Response from Veterans United
John, thank you for sharing this honest review. We apologize that our service did not provide the personalized experience you expected throughout the process. Your comments will help us ensure that we learn from mistakes and improve for the next customer. We value your business and hope you enjoy your new home.
Between the email, text, VU app and follow up calls, I was informed throughout the entire loan process. My team that included Jamie, Benny and Connor was very positive and I would certainly recommend to anyone I knew pursuing a home loan.
I already put in a word to coworkers that if they knew anyone on the hunt that VU would offer a free appraisal in the process.So, it’s been a pleasure!Thanks so much,Dave and Mary Joy Dopp
Veterans United has the processes down pat. And will walk you through their time tested process at what every pace you are comfortable with.
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The personal working my file were excellent with exceptional customer service. I recommend verterans united to anyone looking to purchase a house.
KEEP UP THE GREAT WORK!!
The entire team at the branch that helped me was awesome!
Terrible choice of a real estate agent
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Keep up the great work! Will recommend you guys and thanks again!
Do your research and compare the benefits Veterans United offers. Thank you, VU, for making my first time home purchase a reality and, most important, caring for how I felt throughout the process.
I could not be happier, thank you so much for helping me throughout this process. Thanks again Erin and Grace! :-)
