I was always under the impression that buying a house would be a very stressful and difficult process. But working with VU completely changed that perspective—it was an unbelievably smooth and straightforward experience. My loan officer, Dustin Johnson, and his team were incredibly helpful, knowledgeable, and proactive throughout every step. They always kept me informed, answered all my questions promptly, and made sure I understood everything that was happening.Their professionalism and genuine care turned what could have been a nerve-wracking process into something I actually enjoyed. The only downside to closing on my house is that I won’t get to work with Dustin and his team on a daily basis anymore. I truly can’t recommend them enough to anyone looking to buy a home—they made my dream of homeownership a reality, and I’m so grateful for their support.
10/10 would recommend everyone that helped us!
Veterans united continues to impress me. Helped me get into my second house now, and I couldn’t be happier. My team was very professional and responsive. 10/10 would recommend
Mark, Andrew and the whole team was awesome and ensured to help from start to finish and didn’t give up. Thanks for all the hard work and dedication, your team makes it from a dream to a reality.
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First class service! I encourage all Veteran home buyers to contact Jason. He has your back.
Jordan Showalter didn’t just help me get a home — he helped me secure a future.”I’m a veteran, and like many others, I’ve had my fair share of red tape, missed calls, and half-explained paperwork when it comes to anything involving a big system. But Jordan? Jordan flipped the script entirely.From day one, he treated this process like it mattered — like he wasn’t just helping me close a loan, but helping me make a life-defining decision. He answered every question before I even had to ask. He caught issues before they became problems. He respected my time, my goals, and my service.There was never a moment I felt like I was being “sold” anything. Instead, I felt guided — intelligently, respectfully, and efficiently. Jordan made sure I understood every step of the VA loan process. He even helped me identify ways to save money and make smarter long-term decisions, which speaks volumes about his character.When my family moves into this house, I’ll be thinking of the people who made it happen — and Jordan is absolutely at the top of that list.If you’re working with Veterans United and you get Jordan Showalter — consider yourself in the best possible hands. This wasn’t just a loan. This was a mission. And he delivered.
Veterans United made this stressful process so much easier for my wife and me. From start to finish, their team was supportive, professional, and always available to answer our questions. They truly went above and beyond to ensure everything went smoothly, and we couldn't have asked for a better experience. We are forever grateful to them for helping us achieve our dream of homeownership
The entire process was smooth, and anyone that was involved with my loan was easy to reach and very pleasant to talk to. I have zero complaints and would definitely recommend VU to anyone!
Third house with a VA Loan. This time selling and buying the same day was more than overwhelming!!!! I could only imagine how much more difficult and stressful this would have been without the help of VU team!!!!
Terribly executed. Timeline was not met and stressed me and my wife out to the extreme. Constant questions of things we were not explained, just honestly a bad experience especially for a first time home buyer. I will not be working with the company again or recommend them.
Response from Veterans United
Hey Colton,
I’m really sorry your experience with us caused so much stress—especially as first-time homebuyers. That’s a big moment in life, and it should’ve felt exciting and supported, not overwhelming and unclear.
Missing the timeline and not explaining things well enough? That’s on us. You deserved a smoother, more transparent process, and it’s clear from your review that we didn’t deliver that. I can only imagine how frustrating it must’ve been to face constant questions without clear answers.
I know you've said you won’t be working with us again, and I respect that. But if you’re willing to share more, I’d still love my advocates to listen and learn from your experience. It matters, and we want to do better.
You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST—but feel free to reach out anytime that’s best for you.
I couldn’t have asked for a better team!!!! They were on the spot!! I’ll be recommending them to everyone I know that needs a VA loan!!!!!!
This is a great company to start a new line of credit for your new home purchase. The loan officer will help you with everything that you need to get your mortgage approved. Alex is the best loan officer and really helps you with this process. Alex is very knowledgeable and friendly and a pleasure to work with.
As a first time homebuyer with no knowledge of the VA Home Loan. I would recommend Veterans United to everyone. The level of professionalism and hard work this team puts towards their clients is incredible.
Thank you everyone in the team for the help and the work yall do
The whole process was very smooth and easy to navigate
I have purchased two homes in my life. Both with VA loan. I will say this process was by far the best experience. The process was straightforward and the correspondence between veterans united team was quick and easy to process. Compared to my first experience when I did not use veterans united this was fantastic.
