Outstanding service. Good communication.
This is a refi for a loan originated by Veterans United in the first place. Both experiences were as smooth as possible.
I have used Veterans United Home Loans three times since 2009. I won't go anywhere else. Very helpfull and Caring group. Danielle Genz has been my Rep all three times so ask for her!
Thanks,Erica! It was a pleasure using you and Veterans United for our refinancing needs.
Customer service was near non existent. I was not updated on information. No one called to explain documents. This process was way too stressful and I have previously purchased 2 homes with USAA
Response from Veterans United
Thank you for the feedback Philecia, and please accept our apology. Regardless of obstacles encountered during the loan approval process, our job is to keep you informed and up to date at all times. We are grateful you are now in your new home, and we will be sure to review our communication practices to avoid a similar situation from happening to another valued customer.
Veteran's United makes the mortage process simple, no matter your situation. They're there to help you through what can be a complicated process and makes it easy.
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VU was a one stop shop. I didn't have to shop around to find a great loan rate along with great customer service. Which is huge for me.
Obviously, buying a house is a major investment that requires lots of "moving parts" and as many forms to fill out. Will, Lauren and the team made it very easy to do and "walked" with us every step of the way. I would not hesitate to recommend Veterans United Home Loans to friends and family!
We have worked with VU for several mortgages and refinances since 2012. Everything has always been well explained and the process has been seamless.
