This was the first time I had the opportunity to buy a house, my friend recommended Veterans United to me and I contacted them in March of 2024. It may seem like it is a long time between contact and closing, however it is not. My wife and I had a few credit issues to take care of and were given a time frame of even qualifying for a house until February 2025. In October I reached out to Veterans United Senior Credit Consultant Michelle Mueller, to let her know where we were on our home buying journey. She let me know that we were almost there in mid-October and ran another check for us on November 1, 2024; to our surprise we were approved to start home shopping. We found a house rather quickly and had everything moving towards close in very short order. In NY it is not uncommon for a closing to take 90 days or more due to all the professionals that must be involved. We closed on January 17, 2025, and moved in the next day. It was not only Veterans United, but our Lord Jesus that opened doors we could not open, and closed doors that needed closed.
My hold team reall did a great job. Really loved how the team would answer my question and help me with anything I need.
Even my realtor was saying how smoothly this sale went. She said she would work with a VA loan recipient any time.
My veterans united team was awesome. Kris and Kathy were consistently in communication with me through every process along the way. They were always quick to respond with clear answers to my questions. This is my tenth home purchase and this was by far the best mortgage team I have ever worked with.
We needed an IRRRL and the process was fast, easy, and helpful.
Veterans United is a company that helps a lot of veterans. They will assist you in any way possible. When I first met my agent Zach D. I didn’t know what to expect , however , he was very friendly and supportive. Before I knew it , he had gotten an approved and assisted me with an agent , however , he and his assistant was very helpful throughout the whole process and offered permanent assistance. You can’t expect more. Thank you Zach and your whole team !!!!! God Bless !!!!!
I can’t thank you enough for the support during my home search and the flexibility in adjusting the amounts when needed. As a first-time buyer, I had so much to learn, but the patience and guidance I received from the team were incredible. Ms. Candy was always ready with answers and advice, making the process much easier!
This has been the most pleasant and worry free process. Mrs. Stephens was super helpful.
Whether you are a veteran or civilian, young or old, you will want Veterans United to be your united front to guide you forward and into the home that is waiting for you!!!
Respectfully,
Wade Farlowe
Easy and simple process
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Thank you VU and Drew Tillman and his team for the amazing work they did. Signed and closed with no stress. Well they helped me not to stress out during the process by great communication and reassurance.
Thank you guys
everything was great could not ask for a better team
The market was timed incorrectly and I ended up with a 6.75% interest rate when it was 6.25 - 6.50% for weeks leading up to the close. I wished it would’ve been locked in during that time.
Response from Veterans United
Hi Jeffery,
I’m sorry to hear you’re feeling frustrated about the timing of your interest rate lock. I completely understand how disappointing it must be to see rates fluctuate and feel like the opportunity to secure a lower rate was missed.
Locking in a rate can be one of the most challenging parts of the homebuying process, especially in a market that’s constantly shifting. That said, I truly appreciate you sharing your thoughts with us. Feedback like this helps us understand how we can better communicate with our borrowers during such important milestones.
If you’d like to talk more about your experience or have any lingering questions, I’d encourage you to reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re here to help and would love the chance to learn more.
Thank you for allowing us to help with your homebuying journey, and I hope you’re enjoying your new home.
The whole VU team was amazing from the very beginning. I was petrified of purchasing my first home on my own, but they made it so easy and were there throughout every step. From the amazing communication, to their fast response, to the willingness and availability to answer any questions I had, I could not have been happier with them and the outcome of the purchase. Thank you so much for helping make my dream of being a homeowner come through!
Thanks for helping. A home fell through in May. This transaction was pretty smooth.
GREAT TEAM!!! A weird thing --- I kept getting other realtors from Veterans calling when I was already working with Matt Jimmerson. Odd.
Our loan officer Josh Hughes was outstanding. He made sure he walked us through the process and gave us options just in case something couldn’t work out, he kept us informed throughout the process and most importantly he was upfront with us no matter what. It took us under 30 days from start to finish. Also a big thank you to Adam and the rest of the underwriting team for an excellent job..
