They were very professional, very knowledgeable.
Refinancing our home was one of the best financial decisions we’ve made. VU has made the process seamless and easy.
Made the whole process easy. I would recommend to anyone.Absolutely a class by themselves.
Ben and Matty are simply the best every call or question they was on top of it thank them again
I was incredibly cared for! I felt like I knew them personally, they were so kind and I never felt like a burden because I had lots of “stupid” questions. They were on top of everything thing! I never feared or doubted anything! Will do ALL my future business with this company! Great experience
Loved working with them just great a great team all around
Samantha helped thru the whole process, and keep me info thru the whole process.
They are very speedy at paperwork and telling me what they need from me. They reviewed documents quickly and made the process very simple. He answered my questions promptly.
I loved it
It was absolutely amazing dealing with everyone who worked on our refi. I will definitely be recommending Veterans United.
Josh and Lani were the best! Josh walked me through step by step from the time he received my files there was never a time that he couldn't assist me. Once Lani got my file she just took it through the underwriting process. Thanks to the both of them my home buying experience was hassle free. Thumbs up to the both. Love you guys.
I had no problems with the loan specialist, however I did have issues with veterans United not sticking to the agreed upon timeline. I ended up closing almost a month later than scheduled. Every time I completed my checklist I got asked to provide something else that I had either already given them or it was something off the wall.
Response from Veterans United
Hi Marc, thank you for taking the time to provide this feedback. While some items do need additional clarification upon review, we're consistently looking for ways to make gathering the required information as easy as possible. We will review your file to find any areas where we can improve.
We truly enjoyed the support and process action team from Veterans United. The team is highly trained and knowledgeable, and responsive. They guided us through the entire process of pre-qualification to settlement and we have to say it was the easiest we've ever experienced.
It has been 19 years since my last home loan and was unsure what to expect. I didn’t know that it would be so easy. Mikes team was so great, especially Lindsey, keeping us informed every step of the way. We were so impressed.! We closed in just under 30 days and the only problem we had was waiting for time to pass. Every little thing that we we’re asked to provide was followed up with a email and a phone call with exact details of what we need and we they needed it by. The process was so smooth and quick that we never had any concerns if our loan was going to be approved. I would recommend this to any veterans that is looking for a new home. Thank you so much as this was a perfect Christmas present for us
The website is nifty with the “to-do” list and document tabs. Easy to navigate.
I had to ask too many questions that the answers should have been given up front.
