They made the process very easy and took great care of me!
The process was smooth and hassle free. I couldn't be happier!
Veterans United Home Loans team are excellent people, refinancing was a trusted and easy process for my wife and I. I believe this will lead me into better preparation for retirement within 10 years.
Veterans United's timeline to close was so much shorter than everyone else. Their mortgage rate was amazing. I'm really happy with our experience.
I did not have a great experience here, the best thing that cane out of Veterans United was the Real Estate Agent because my Loan Team highly disappointed me. They did not keep me updated as much as they should of and to make it all short they did not even know what time my closing started so that took time from my day to close on the house.
I do not know if this is how every Loan Team is but from my experience i am not happy. If you want to be involved and be updated regularly during the buying process on the hundred thousands of dollar house your financing this is probably not the best place for it.
Response from Veterans United
Justin, thank you for your open and honest feedback. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. We are dedicated to making clear requests and assisting customers in providing a bridge of communication with all parties. We are sorry to hear that this had not happened in your loan process. We thank you again for your service and for choosing Veterans United.
If you are a fellow Veteran, first and for most thank you for standing next me. Secondly, this is our second home loan experience with Veterans United and they have never disappointed. We've worked with Derek Kriegshauser and Matt Brandt twice now and they have always made the process painless. There was never any surprises other than positive ones.
I just want to say thank you for my team that all worked together and made this home buying experience as simple as possible. I couldn't have asked for a better team that really pulled together and helped me buy a home! Everybody was absolutely amazing! The "to do" lists were very simple and easy and I definitely enjoyed the simplicity of replying back via email with attachments! Thank you Scott, Lynn, and Zach!
Respectfully,
Meredith!
Great company to work with, highly recommend.
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Good company. Stay in contact and provide documents. Even when they tell you that it is in underwriting. It will help you close on time
Great people to work with every step during process.
Smartest decision I’ve ever made!
