Throughout most of the process I was extremely happy with Veterans United. I think that your website is extremely helpful for first time home buyers. The application process was quick and easy. However, towards the end of the process I got extremely frustrated with how some things were handled that turned me off of this company. I also didn't appreciate how I kept getting passed from loan specialist to loan specialist. I worked with three different specialists throughout the process that were not necessarily tracking what I had discussed with the others. The first person I talk to should ideally be the only person I talk to.
Response from Veterans United
Thanks for your thorough review Serena. We agree that availability is an important factor when purchasing a home. Our Client Advocate team is going to review this information to see how we can improve on this process for you.
Kim was very cordial during the entire process. She and her staff worked diligently and efficiently to complete the tasks of accomplishing my first Veteran Loan. I truly appreciate her and will recommend her to any prospective home buyers I may come in contact with. Thank you to her and her staff.
Superb professionals Kyle Bakker and Bailey Peters are dedicated, patient and effective
Absolutely satisfied with Veterans United. It was such a smooth and easy process.
They were awesome. They took my situation and spear headed in such a way, I have never seen. I really truly appreciate all that they have done for me and my family.
I would not have been able to purchase my own home without Veterans United. Dave Llewellyn and his team helped me every step of the way, answered my questions in a timely manner, and helped me through any hoop I had to jump through.
Everyone has been so helpful and responsive!
Everything was amazing
This has been a stressful process made painless and smooth by the professionals on Mr. Hermann's team. Its a true reflection of his leadership, and their overall care of the veterans they help. Thank you so much. We could never thank them enough.
Very simple process. It took longer than I anticipated, but I was led through it and was always informed of what to expect
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You guys are amazing, kudos to Mariano Dowgaluk and his team, they are hands down the best!!!
You all did great getting our family into the home we wanted with a very straightforward system and great communication.
A really fine experience all around.
Superb service. My team was on top of everything, every step of the way
They treated me very fairly. All the staff worked very hard and quickly on my case. Very nice from all the VA loan staff. Always ready to answer all my questions.
They have been absolutely fantastic! We had so many obstacles that arose unseen, and they helped and supported us through every one. We would not have our new home without them.
