Where a lot of loan companies will give you a loan officer to help you, I had a whole team! The entire process was so easy. I loved the fact that I was able to log on at any time and check my "to-do list" to see what I needed to accomplish. Their website provides tutorials to help explain what to expect from beginning to end. Excellent for a first time buyer. I highly recommend this to every veteran.
I will always recommend Veterans United to all veterans, it is a great organization that understands veterans and their situation in life. Not only that, they also help and support you to get through the home purchase process and into your dream home. I am grateful to have been a part of the Veterans United home loan process.
Cameron and Dylan did an outstanding job. Their hard work helped us to put together a loan which saved us hundreds every month.
Transaction went smooth until it didn’t. I ended up having to escalate to a team lead (who was great) to get answers in a timely fashion. As we got closer to closing date, it became harder to communicate with my loan team. Would get majority of replies through text or a voicemail later when time was most urgent. We didn’t close on time, which cost me an additional $400 out of pocket for uhaul/storage and I had to waive my earnest money for the contract extension. I was not confident at this point but things got expedited after voicing my concerns. Apparently this was due to an inexperienced team member which is understandable. They apologized, owned up to it and finished the job.
I would advise anyone buying a home to use Veterans United Home Loan.
I would really be looking forward to working again with this team when I buy another home.
Veterans United, with the help of Joel (our loan specialist), made a seemingly daunting task seem manageable. We would highly recommend VU to anyone looking for true professionals who understand how to close on a VA home loan.
Veterans United was great to work with, but need to have a little bit better communication amongst them. I would recommend them to anyone buying a home!
Thank you nick and your crew and thank you veterans United.
We loved working with Veterans United, especially Kelley Herigon. She made everything so painless and easy for us as first time home buyers and we can’t thank her enough for all of her help! We highly recommend using Veterans United!
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Let me start by saying that Veterans United should be any veterans first stop for financing! Ali and her team, Samantha in particular did a phenomenal job for me and my family. Every step of the way during the process I was reassured and kept in the loop about everything. Even when we ran into a setback Veterans United handled the situation with poise. I'll put it this way, you don't hire a plumber or mechanic for the job they perform you hire them for what they know how to do when something goes wrong. Well something went wrong for us and Veterans United took care of the issue immediately!! Thank you Ali, Samantha and the rest of the team we a forever grateful!!
