we were suppose to close on the second of december and could not close until the sixth of december, because of paperwork not being sent over. we were pre-approved in September and had a contract approved on september twenty-third, with almost two and a half months to get the paperwork completed in a timely fashion. i completed everything on my to-do list within twenty fours or less and made multiple phone calls to make sure i could assist in any way possible. i understand that my loan specialist went on maternity leave but her replacements, i believe there was two replacements dropped the ball on closing on time. the website was a very useful tool and the customer service was superb. the only thing i have to complain about was the delay in closing with so much time afforded for the process. i will recommend veterans united and will most likely use veterans united again.
Fantastic communication and the two loan specialists I worked with were quick to respond both to concerns and hiccups that occurred during the process. VUHL was also consistently the lowest rate throughout the process.
Heather has assisted us with buying our home for the second time. I would trust her and her team with absolutely anything. I appreciate the open communication and the quick response time that I have received from each part of the team. I will not use any other lender for home purchases, VU is amazing.
Tony is a am asset to your organization and fo the individuals he services.From the first moment we spoke and throughout the purchasing process, To went above and beyond to ensure I was taken care of and the loan process was Easy and Seamless.Tony has a way of making me feel as he was only working on my behalf. He handled everything in a very professional manner although I feel like a personal friend.Thank you Tony - You are more than amazing and I will miss speaking and working with you!Kirk Jackson
Very easy, stress free process. Would absolutely recommend to anyone I know who is in the market.
Everyone was so good to work with, the process was so easy.
Thank you again United Veterans.
Veterans United made my home buying experience a pleasure!
I want to thank the staff who helped me purchase our first home. It seem to be difficult at first but the waiting paid off. Thank you Phillip Honjnowski and Janaire Seye for putting up with me. God bless you both.
Ready to see for yourself?
Experience first-hand why 336,062 homeowners give us a perfect score!
A shout out to Eric Wessler,Dena Sighn and Gabriel Bedford for their guidance throughout the process!!
They were so easy to work with. And the knowledge was wondering .
I was appreciative of the help I got, but there were a few times that my team had dropped the ball. The Appraisal process was delayed due to the team not scheduling it when requested. A few times documentation was requested even though I had given the documentation the week prior.
Response from Veterans United
Mike, we appreciate the opportunity to have helped you as well. We're sorry if we caused any delays with our actions. Our Client Advocate team will review your file to find areas of improvement. We're grateful for your feedback as it will help us to improve our service for Veterans.
Great one stop shop for V.A home loans.
