Thank you for the amazing job you and your team did!
Veterans United was easy to use, and the the staff is very friendly, everybody worked hard to make the home buying experience relatively painless.
I have 4 siblings that are veterans when they decide to buy it will be through y'all
I loved working with Veterans United!
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Cindy Woodham is Amazing!!! She was there for us every step of the way.
VU was a great experience, I would highly recommend them
You can’t find a better VA mortgage company to work with, the whole process was quick and easy, right down to closing.
Poor communication.
Lack of detail.
Lack of explanations.
Botched closing appointment.
Paperwork re-dos multiple times.
Last minute requirements that were poorly communicated with no explanation.
Missed disbursement deadlines as per legal agreement— again with absolutely no communication.On top of all that, Ben has a habit of blaming the Customer for everything listed above.Unprofessional.Will never use again.
Response from Veterans United
Warren, it is important to us that we work hard to provide excellent service, and we realize that the home buying process can become stressful when working to gather the required documentation. Thank you for sharing your open and honest feedback. Licensed Underwriters comply with regulations to ensure loans are properly documented, and we work to make that process as easy as possible. Please reach out to us if you would like to discuss your experience further.
I will definitely refer any Veteran that is seeking a new Mortgage or REFI to Veterans United company and the loan team that was dealing with me made whole experience a pleasure.
The entire team at Veterans United has been extremely responsive and communicated with me through out the process. Due to their communication with me I was able to assist and correct issues faster that they could not fix with 3rd part vendors and previous employers. The Web-portal and processes for completing documents made the experience much smoother and simpler than I have ever experienced with other loan companies and even large banks. Thank you to the entire team.
The process is, and, at times difficult to understand. This was especially true for us, as, there was no face to face contact. It was done by fully completed by computer. Yet, it went well from start to closing, and all credit rests with all of the fine folks at Veterans United, and, of course, our agent, Carol.
From Sherry and I we send our appreciation, and many, many thanks.
Veterans United in my experience is the best company to work with when it comes to VA loans. They know their stuff, they are quick and responsive. Highly recommended!
