I would not recommend anyone to use them. They made me lose money and was very unprofessional. I am extremely disappointed with my service from them.
Response from Veterans United
Danielle, thank you for taking time to share your valuable feedback. We appreciate the opportunity to research your experience and learn more. One of our Client Advocate team members has attempted to reach you. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience.
Kyle and his team were extremely knowledgeable and professional. They made sure to keep me in the loop at every step in the process. They also took the time to answer any questions and concerns I may have had in a prompt manner. I can honestly say they made this stressful process fairly easy and much less stressful than I thought it would be. I’d definitely use and RECOMMEND them to any other Veterans looking to purchase. I’m super excited with my new home!
Great service throughout!
Thank you!
Steve Bencze
If you want the best experience possible, then VU is the best option. I can say that with confidence after my now 3rd VA loan. You have made a customer for life!
Amazing and easy experience once again!Thank you so much!
I would recommend services. I would ask that communications be more consistent. Neisha was excellent as well as Tyler except in returning calls. Email was answered pretty consistently.
This was my second time using Veterans United and was once again very pleased with the staff and process to refinance my home. My loan specialist was always available to answer my questions and concerns and I felt they had my back every step of the way. I will not hesitate to use them again for my next home loan needs as they made me fell like part of their family.
The reasons cited above need immediate action and correction. I am happy with where I am not, but could not believe the thing I was warned of happened to me as well. It seems that it must be a trend and we are not the only two people to have this happen.
I’m so excited to have purchased my first home with Veterans United. There were a few road bumps along the way, but my loan team handled everything with professionalism. Great group of people working for this company. I recommend to any Veteran looking to buy a home.
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Thank you to the loan team and everyone who contributed towards the effort to process and approve our loan application.
I’m thoroughly satisfied with my purchase, i had a great team ready to answer questions regarding every step of the loan approval.
Excellent organization that looks out for the best interest of their customers.
Veterans United and the support team typify.. Teamwork! I'm hoping to recommend them soon.
