The staff were very professional and on top of everything. They really made the process smooth.
They have been their throughout the process and always ready to answer questions and updates.
The underwriting process was redundant and significantly delayed the process. They kept coming back for more documentation even though we had been told they had everything needed to make a decision. Would have been nice to know up front what was needed rather than receive multiple requests.
Response from Veterans United
Christyna, Thank you for letting us know about this issue. We apologize if the underwriting team lengthened the process. We work with the best underwriters in the nation and trust that if something is needed during the process, it is to better your final outcome. We thank you for your honesty and thank you again for using Veterans United.
It took over 6 months to close on our loan, and it was not until we escalated things to client relations that the process was completed.
Response from Veterans United
Mathew, Thank you for informing us of the delayed issue with your closing loan. We take these issues very serious and will use this information to help improve the process. The client advocate team is here for any of your needs. questions or concerns. Thank you for using Veterans United.
This has been one of the best companies we have ever experienced. The staff assigned was amazing, Terri Behrens, Jackie Cox and Stephanie Brown (C & R Realty). They kept searching for our dream home for almost 1 year, without giving-up. We are now proud owners of our dream home.Thank you all so much
Jose & Melanie Rodriguez
We did a lot of sitting and waiting which pushed our closing date almost 4 times.
Response from Veterans United
Hanna, thank you for you survey. We strive in getting our customers the best possible experience and done within a reachable time frame. We can understand that dates being pushed back due to some unseen issue could be stressful. Your survey will assist us in getting our processes improved. Thank you for using Veterans United.
I had a phenomenal first home buying experience with Veterans United.
I appreciate the experience of working with you guys. I closed today and couldn’t be any happier. I’ve already told several other veterans I know to seriously consider looking into Veterans United to purchase a home. To keep it short and sweet, I really appreciate you guys for making home ownership a reality for my family and I.
The beginning of the process great underwriting was horrible stressful and worse I’ve been through.
I have had the pleasure, to work with Mrs. Daniel Genz , the past two yrs, the first time, on my home purchase. She is such an asset, as well as the other people, in the Mountain home, Idaho office. She worked so hard at getting my home loan completed, in a very timely matter, and it was very much appreciated by myself.
She also helped me refinance my house, this yr, in order to consolidate, some large debts that were accrued due to a water leak , in our kitchen wall. Thank to u so much Daniel for your hard work, and undwrstanding,
Sincerely. Ronnie Mcmasters
Understanding of VA loan military family needs.
I never thought the home buying experience could be this easy. Every veteran should consider Veterans United Home Loans. Shane and the loan team were in fast response with all my questions no matter the time of day. I remember I had a question and sent a message to Shane at 10:30pm on a Saturday. Received a response that night.
After loosing our home and everything in it to a fire VU was there to help put the pieces back together! VU was an amazing bank to work with in getting life back to normal! Aaron and his team made things so smooth! VU was the best choice to go to when our world was turned upside down!
Awesome, honestly I asked questions and was given answers without making me feel like an idiot!
Even though we were able to get into our new Dream Home, prior to this final stage, it was very frustrating. Having to re-send several papers because the underwriter stating to Karin, that they were not able to clearly see the paperwork. I finally explained to Karin,
that we do not purchase homes very often, so our home was not equipped like an office as most people. Then when we finally got the final closing date/time, after being pushed back from 12/30/19, then 1/2/20, to the final closing date time on 1/8/20 at 1pm. We had all paperwork signed from all parties involved, then received word that contraqct had to be revised to show my correct middle name that was sent to Title company in an incorrect fashion,
since the closer at V.U. sent it without close review. Anyway, I wanted to vent due to my wife becoming so stressed and upset, that she was having an issue with her Severe P.T.S.D. I suggest that your employees pay a bit closer attention if any paperwork deadlines fall close to any Holiday,once they return from their time off.
Response from Veterans United
Jeffrey, Thank you for letting us know about your situation and concerns. We can understand how this issue could have been extremely stressful for you and your wife. We always work towards closing to be less stressful and easy as possible. Please feel free to reach out to our Client Advocate team for anything we can help with ,moving forward. Thank you for using Veterans United.
Super speedy and very professional! Highly recommended!
Rhett and mrs. Smith were great throughout the process. Thank you both from myself and debra
