Any questions or concerns were answered almost immediately. The whole team made it very easy and stress free throughout the entire process.
Devon, thank you so much and your team for doing such a well job. I think you have a great team over there. Again, thanks and blessings to all of you.
Linda Shafer
I just want to thank you to the entire team that assisted me with purchasing my new home. This was nothing but a great experience and great people.
If you are looking for a VA lender Don't Use this company!!! But if you love last second changes and that because we said so stuff you have found your company! I waited 12 to calm down to write this review. I was enraged for closing of our dream house! imagine that you look and look for a house and find one that is 9.5 out of 10 for everything you have wanted. You complete the check offs with in 2 days of them showing up. One week out and Everything Is GREEN Good to go! Then someone looks at a water test they already approved and decides it will not work. Friday at 1515 we get an email not a phone call or text. So, with 6 days 4 business days till closing, we have to do a water test that takes a week to get results. We got one collected to their liking, but the results didn't have something they wanted. So, Monday morning we get another test and now we have to Rush it. Why because we are closing in 3 days. worst part is the seller was paying for the testing. so, I had to pay for 2 water tests when I shouldn't have paid for one. So, closing day comes and we have to push it to the next day. We get everything set up we were to close at 9 am they can't do that not sure why I guess someone didn't want to work on Fridays to prep for the weekend. So now we close at 1400. At 1200 I get a call from my agent. Let me say that again my agent not any of the people that are supposedly helping me get a loan! They had not set paperwork or wired money because they need an Itemized recite for the water test the seller did! That was not valid for them. The same one they rejected less than a week from closing. So less then 2 hours out from closing we are trying to figure out if we are closing or not. Sounds like a dream closing right. It gets worked out because I decide to pay for the water tests. Remember in my contract with the seller I was not paying for any of test. But because someone can't come up with a list of requirements that they have and give them to you before you sign a contract it cost me more money!
Bottom line my counselor loved this transaction! She made more money of this house than anyone else. If you love the last-minute Bullshit and because I said so of the Military this is your company If not get a local lender.
Response from Veterans United
Hi Patrick,
I’m really sorry to hear how frustrating and stressful the closing process became for you, especially with all the last-minute changes and extra costs. It sounds like you were dealing with some major hurdles at a time when everything should have been coming together smoothly, and I can understand how upsetting that must have been—especially when you were so close to moving into your dream home.
The situation with the water test and the delays in communication definitely aren’t the kind of experience we aim to provide. I apologize for the lack of clear communication and for how it impacted your closing timeline. It’s disappointing to hear that these issues caused you extra stress and financial burden, particularly when the seller was supposed to cover the costs.
My team would really like to dive into what happened here to make sure we learn from this and work to prevent it from happening in the future. If you’d be open to chatting more about your experience, please feel free to reach out to us directly at 1-800-212-5200 or ClientAdvocate@vu.com.
love Veterans united - this is my second, ( and hopefully not the last ) with them and i'll be back
if I needed anything, it was done and asked for them that day, if I had a question, it was always answered that day outstanding team
Good experience. Thank you all.
Veterans United makes it so easy!
I wanted to give Brendan, Devin, and DJ a HUGE thank you for making this process amazingly easy! They navigated some issues (externally) that arose quickly and even saved me thousands on closing! They hard work and dedication to their jobs showed them very patient and knowledgeable and the service was outstanding! They definitely deserve to be recognized. A huge thank you to you guys, again!
Even though I committed a serious war crime that caused my termination from Active Duty at 13 years everyone treated me like decent human being. A rare thing nowadays. Look forward to working with them in the future.
The only reason I did not mark it a 10 overall was due to having to go back and forth with the numbers. Some numbers were not updated appropriately and I had to keep pointing them out. I do not believe this was my loan officer.
To all the veterans who served for your country Veterans United is serving you back for what you have done.
The underwriter was requiring bank statement confirmations on literally every cent that was deposited, through no fault of mine, to a joint account I had not used in two years. Dustin can explain it. The total amount over a 1 year period was a little over $200 because of reimbursements from my work which the DD did not talk between payroll and accounts payable. Had zero effect on my loan but created a ton of work for multiple people outside of the loan process.
Response from Veterans United
Hi Heath,
I’m really sorry to hear about the frustration with the underwriting process, especially when it involved something as small as reimbursements that didn’t impact your loan outcome. I can definitely understand how tracking down every deposit from a joint account that wasn’t in use must have created unnecessary work and stress for you, and I apologize for the inconvenience this caused.
It sounds like Dustin is familiar with the situation, and I’d love to dig into what happened here. If you’d like to discuss it further, feel free to reach out. You can contact my team directly at 1-800-212-5200 or ClientAdvocate@vu.com, and we’ll do our best to understand what went wrong and how we can improve.
