I totally recommend Veterans United for any fellow veterans seeking the best experience when looking to buy their home.
Whatever scary stories you've heard or experienced trying to use your VA Benefit before, I can say Veterans Untied made the process seamless. They totally looked out for me and my family. I could NOT have had a better team of professionals!
Josh kept me informed, educated, and overall delivered a great experience to us as first time homebuyers. We felt like we were his only clients!
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10/10 would recommend! Amazing staff. Very efficient, great communication! They look out for your best interest! You definitely will not be disappointed.
We can’t say enough about how great the experience was using Vetrens United. We did go through another lender initially and it was horrifying. We are first time homebuyers so we didn’t know a lot. And a previous lender was not great with information or communication in general. Vetrens United on the other hand was absolutely amazing. They were so informative and patient with us when we had so many questions. They were quick to respond back with any answers to her questions. They made the whole process very seamless and we would definitely use them again in the future. We even recommended them to some of our family.
As a veteran, I researched many lenders for our recent home purchasing experience. When I came across Veterans United, I honestly stopped my search and looked no further. I was SOLD instantly. To find there was a Home Loan broker that specialized in VA loans impressed me immediately! From the get go, the process was seamless and stress free. Our loan officer along her team were tremendous to work with! Underwriting was equally as impressive as they were able to meet our time sensitive closing, which drastically reduced our stress of moving from being a tenant to home ownership. We would absolutely use VU in the future.
See prior comments. Whitney and her team are the BEST!
I would recommend any Veteran to use Veteran United.
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Just shy of being perfect. Veterans United worked with me to lock in a low interest rate and helped me through the process from start to finish. Their online portal made it very easy to see what the next steps were and to submit any required documents. My loan officer Leah was very knowledgeable and helpful. The only issue I had was with communication. Several times I would call and not be able to get a hold of anyone. Message response time took days sometimes. I think the delays are more likely attributed to current covid crisis and high demand for loans then anyone's personal fault. Overall I would highly recommend Veterans United. I appreciate everyone at Veterans United that worked hard to complete the loan process so my family and I could purchase our new home.
Just want people to know that buying a new house is an easy process with Veterans United. Follow their direction, watch the videos, and communicate. You will have a great experience if all these rules are followed.
I am sad to say that my experience with Veterans United was not what I imagined it would be. It stared off bad and I should've decided to go with another company but I wanted to give them the benefit of the doubt.Firstly, my loan officer Zach was quick to tell my husband and I that we wouldn't get the loan we wanted. I applied for a pre-approval and received a call back within a few hours. The loan officer explained that the VA loan wouldn't go through due to the fact that I couldn't prove I'd be working at my current job for another 2 years (yes I do understand that is true). You see, we were moving states because my husband is being stationed in Georgia, so we were looking to buy our home a little early. I tried to explain the him that my company allows teleworking and that I would be doing that when the times comes for us to move. He argued with me for around 30 minutes and got so frustrated that he hung up without saying "Bye" or anything at all. By that time I was already in tears because I make the majority of our income and if we couldn't use that to secure the loan then we would be left without a home.After my conversation with the loan officer, I decided to call Veteran's United and make a complaint about him. Within minutes of my complaint, he called me saying he had a solution for our problem. My question to him was, why did you jump the gun to tell me you couldn't help us, when you could've just looked through everything in the first place and found that solution before getting everyone upset. Even still, I continued to stick with Veterans United, because of the amazing reviews I heard.My first experience with the loan officer sadly wasn't the worst of it all... for the rest of the loan process I couldn't get ahold of any of my loan team when I needed them. I would call, send emails, and even the relator would do the same. She and I were frustrated throughout the whole process, and when we would express that was the only time we would get responses.Other things that added on to this was the fact that they never gave us information on time... If I uploaded a document, they would not tell me until weeks later if it was approved or if they needed another document. This happened more times then I can remember and it caused our signing date to be pushed 10 total days... that resulting in more closing costs, less money for a down payment and the stress of my husband (who is Active Duty military) possibly having no where to live when he arrives at his new Base.Again, I have email proof to backup all of my complaints. I am not complaining just to complain. I spent many nights crying because I was so worried we would not get this home, and I had worked so hard to earn the right to use a VA Home loan. I thought that having a Veteran as our Loan Officer would be amazing, but he truly did not ever make us feel as though he cared about our loan process. I hope this doesn't happen to others who are looking to buy a home, especially those who are out of state and have to find somewhere to live pretty quickly.The only great part of my experience was our amazing Realtor. She did so much to help us, even though we are states away. I can't recommend Karen Dennis enough, and we will definitely use her in the future if we even need to.
Response from Veterans United
Josephine, We want to thank first and foremost for sending in this honest survey. This feedback is very helpful for our client advocate team to assist future veterans. We understand the frustrations with the loan process and are truly sorry that the expectations we pride ourselves on were not met. Our number one goal is to assist our veterans as much as possible. If you choose to share more our client advocate team is always available to learn more. Thank you again for your service to your country.
