I would recommend Veterans united to all that are looking for a great experience while purchasing a home. They follow through and go the extra mile for you. My Loan Specialist Jimmy Stranz helped me through my last purchase at a stressful time. That is why I came back and financed my forever home with Jimmy and Veterans United.
We connected with two other loan companies and advisors prior to working with Steve Gustafson and Veteran’s United. The other companies made us feel like a burden because we were using a VA loan. We weren’t a priority. Steve and his team were helpful, informative and gave us an excellent experience. Steve helped us to feel like a priority and that it was his pleasure to help us on this exciting journey. Buying a home can be stressful but it also can be happy and memorable if you got the right people on your team like Steve and Tiffani of Veteran’s United.
Katie Willis was our loan specialist, we feel as though she made this experience very stressful and was poor at communicating with us thus bringing us down to the wire in closing our home loan on time. Yes we did close on time however we were down to hours wondering if it was going to happen at all. I feel the break down of communication between what was pending and needed fell on her, I understand the VA did not do appraisal on time and that should of been communicated to us as soon as it was rescheduled, instead of her answer to me " when I know you'll know" when in fact I had to later call and beg appraiser to upload appraisal or "we would not close". Please contact me for further details on this unhappy process. I don't feel rating Veterans United as a whole or Katie Rose whom was very helpful the two time we spoke based on Katie Willis is fair.
Response from Veterans United
Edward, thank you for taking the time to speak with a member of our Client Advocate team today. Please do not hesitate to reach back out if needed. We truly appreciate your feedback.
Looking for a home and getting approved for a mortgage loan was just so easy with Veterans United. They do all the work, all you need to do is pick out the home you want and in a couple months, you are the new home owner.
It was that easy.
Do yourself a favor and go with Veterans United.
I would highly recommend VeteransUnited home loans to anyone that is seeking a home loan, they are very helpful and professional in what they do, especially for us veterans! I sure do appreciate and thank them for their service in helping me securing a home loan. Thank you VeteransUnited so very much!
Overall, Veterans United was very good. Some of the terminology on the forms could have been explained a little better. If you don't understand something, contacting Vet. United is the simplest route to gaining an understanding.
Veterans United has an extremely organized online structure and experienced loan teams that makes home buying a breeze. Throughout the process, you have resource links, document downloads and video explanations of each step, access to your entire home loan team, and a convenient "to-do" list that always keeps you updated with tasks so that everyone is on the same page in order to close successfully. Everything is fully explained so being overwhelmed as a first-time home-buyer is a thing of the past thanks to Veterans United!
Veteran’s United is an extremely professional and effective company for obtaining pre-approval, appraisals, and VA loan funding. After pre-approval my family was able to make an offer on a home and close the contract, owners of a new home in twenty days!
Travis and his team come highly recommended, injoyed working with the whole team.
Jerry and Courtney were amazing. They made it all go smooth. This is our second home purchase using Veterans United and we couldn’t be happier about choosing to use them again. Thanks again Jerry and Courtney for all your hard work and help.
If anyone I know is going to buy a house I will definitely recommend Veterans United.
Working with Veterans United was seamless. Professional all the way and my wife and I highly recommend them!
Veterans United is an outstanding lender staffed by professionals, zero issues for me through two mortgages, definite five star outfit!
They worked hard for me and kept me very informed on everything going on.
I used USAA and NFCU in the past and they cannot hold a candle to Veterans United.
