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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

426,704

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 426,704 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend
headshot image of Michelle Dapkus

Branch Manager: Michelle Dapkus

NMLS# 1237812

5 out of 5 Stars
Would Recommend

When I first started this process, I was going to rent. Then I came across an email about Veterans United. I made a call, spoke with Cole, and before I knew it, I was looking for homes in SC. I couldn’t believe how smooth this process was; many days I texted Cole for reassurance that this was really happening. He promised me it was. I don’t think it has hit me yet as I’m meeting with contractors and have been so busy getting settled into my new home. Everyone involved played such a role and I’m forever grateful. Cole, Jillian and Zack were really superb and I couldn’t be more grateful.

headshot image of Cole Abram

Loan Officer: Cole Abram

NMLS# 1867214

5 out of 5 Stars
Would Recommend

Veterans United handled the transaction from start to completion no issues. Great communication and updates on progress.
Thank You
Barry

headshot image of Justin Hudson

Loan Officer: Justin Hudson

NMLS# 1823997

5 out of 5 Stars
Would Recommend

Coles team and June Smith from River City Blues Realty were the perfect team for us to find our future house. We couldn't be more thankful for all they've done for us. It was a long few months, but they were all patient, professional, and I wouldn't want to work with anyone else.

headshot image of Cole Stoecklein

Loan Officer: Cole Stoecklein

NMLS# 1861966

5 out of 5 Stars
Would Recommend

This is my second time using Veterans United and I will say it keeps getting better. kudos to my team, my loan closed in record time.

headshot image of Dan Hopkins

Loan Officer: Dan Hopkins

NMLS# 1525090

5 out of 5 Stars
Would Recommend
Photo submission from Robert L.

I will definitely use Veterans United again, will definitely pass your name on. I've never seen a service that covers everything from the loan process to utilities hook up. You offer a one stop shop for purchasing a home. Thank you for assisting Veterans!

headshot image of Nicholas Rehagen

Loan Officer: Nicholas Rehagen

NMLS# 2357907

5 out of 5 Stars
Would Recommend
headshot image of Gabe Marley

Loan Officer: Gabe Marley

NMLS# 2362261

5 out of 5 Stars
Would Recommend

Stacey in the credit dept was super too. We really appreciate everyone’s help.

headshot image of Jonathan Beahan

Loan Officer: Jonathan Beahan

NMLS# 181325

5 out of 5 Stars
Would Recommend
headshot image of Stephanie Buckridge

Loan Officer: Stephanie Buckridge

NMLS# 1035470

5 out of 5 Stars
Would Recommend

There were others involved Greg and his support staff. I can't write this without tearing up. I was just astounded how true and real and personally involved everyone was. This is my greatest moment on account of all at veterans united

headshot image of Haley Smith

Loan Officer: Haley Smith

NMLS# 1944751

5 out of 5 Stars
Would Recommend

All went very smooth, everyone's work is greatly appreciated. You all were able to meet tight deadlines and overcome any obstacle encountered like it was a breeze.

headshot image of Tyler Lentz

Loan Officer: Tyler Lentz

NMLS# 2426262

5 out of 5 Stars
Would Recommend

Listen…. Even if things don’t always go the way you want them to in life. And you feel that you are at a dead end …. I turned to the VA about purchasing a house at 60 years old.. and yes even to my disbelief we got approved early and we closed on our new house yesterday!!!!! Thanks Scott for making these a great experience!!!! I honestly never believed it would happen till we signed on the do dotted line!!!!!

headshot image of Scott Elkan

Loan Officer: Scott Elkan

NMLS# 1904290

5 out of 5 Stars
Would Recommend

The best team ever!!! So easy to work with and they made my buying process so easy!

headshot image of Logan Smith

Loan Officer: Logan Smith

NMLS# 2154219

5 out of 5 Stars
Would Recommend
headshot image of Daniel Kliethermes

Loan Officer: Daniel Kliethermes

NMLS# 996807

5 out of 5 Stars
Would Recommend

Thanks for taking care of my family again

headshot image of Horace Johnson

Loan Officer: Horace Johnson

NMLS# 1880058

5 out of 5 Stars
Would Recommend
Photo submission from Dustin W.

Sam Carmack is the BEST Loan Officer. He’s attentive, knowledgeable, personable, and dedicated to his clients.

headshot image of Sam Carmack

Loan Officer: Sam Carmack

NMLS# 1524886

4.5 out of 5 Stars
Would Recommend
headshot image of Evan Mehuys

Senior Loan Officer: Evan Mehuys

NMLS# 1894622

5 out of 5 Stars
Would Recommend
headshot image of Bill Musick

Loan Officer: Bill Musick

NMLS# 820645

5 out of 5 Stars
Would Recommend
headshot image of Elizabeth Tilley

Loan Officer: Elizabeth Tilley

NMLS# 2241957

5 out of 5 Stars
Would Recommend

I will recommend to anyone who is searching for their little piece of heaven.

headshot image of Hayley Glennon

Loan Officer: Hayley Glennon

NMLS# 2566042

5 out of 5 Stars
Would Recommend
headshot image of Ryan Hauser

Loan Officer: Ryan Hauser

NMLS# 2064438

2.5 out of 5 Stars

I wasn't a fan of Veteran's United and wouldn't use them again. Not to mention that once Mike ran our credit I received 48 solicitation calls from lenders around the US in 2 hours. This went on for over a week until the no call list we signed up for took effect.

Response from Veterans United

Hey Acie,

I'm really sorry to hear about your experience. Getting bombarded with calls like that would frustrate anyone, and I can see why you'd feel let down.

When a credit report is pulled for a mortgage, credit bureaus sometimes sell that information as a “trigger lead,” and unfortunately, that can result in a wave of unwanted solicitation calls—something neither you nor your Loan Officer signed up for. It's frustrating and unfortunately pretty common across the mortgage industry. We totally get how invasive and overwhelming it feels, and I’m sorry we didn’t get the chance to explain more up front or help you prepare for that.

I'd like to learn more about what didn’t sit right during your time working with us. If you're open to it, please reach out so we can talk through it. I’d really like the chance to listen and see what we can learn from your experience.

You can reach the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re here 9 a.m. to 5 p.m. CST Monday through Friday, but please reach out anytime.

5 out of 5 Stars
Would Recommend
headshot image of Shane Martin

Loan Officer: Shane Martin

NMLS# 339115

5 out of 5 Stars
Would Recommend

I will be recommending VU to all my vet contacts!

headshot image of Mike Lyman

Loan Officer: Mike Lyman

NMLS# 1312488

5 out of 5 Stars
Would Recommend

Everyone throughout the process that was apart of my team was very responsive and very helpful and patient with me even tho it was my first home purchase and made it a good experience!

headshot image of Scott Davis

Loan Officer: Scott Davis

NMLS# 1725328

5 out of 5 Stars
Would Recommend
Photo submission from Austin L.

All parties involved had a great work ethic and supported my journey to obtaining my first home. After going through the military and receiving this expert team, it makes me grateful for my time spent in the service. Veterans United Home Loans is the real deal!

headshot image of Lauren Krager

Loan Officer: Lauren Krager

NMLS# 1709288

5 out of 5 Stars
Would Recommend
headshot image of Daniel Kliethermes

Loan Officer: Daniel Kliethermes

NMLS# 996807

3.5 out of 5 Stars
Would Recommend
headshot image of Nissi Kunjummen

Loan Officer: Nissi Kunjummen

NMLS# 2674671

5 out of 5 Stars
Would Recommend

Quick easy, no issues. I already knew what to expect going into it got all the information I needed from my loan officer, Denise and every step of the way any information that they needed I was informed promptly.

headshot image of Denise Stroud

Loan Officer: Denise Stroud

NMLS# 1136506

5 out of 5 Stars
Would Recommend

Our whole team was extremely professional throughout this entire confusing stressful process. They made it very easy and after we dropped off our horses yesterday and we’re closing the gate we noticed a box and it was a gift from VA unit and it’s a plaque that says home sweet home so they were very personal as well

headshot image of Dawn Plank

Loan Officer: Dawn Plank

NMLS# 35210

More Reviews

See all 426,704 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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