The team is great, taking the time to understand my situation and coming up with solutions.
Bill and his team were very courteous and professional in dealing with all our questions as first time home buyer. The team at Veterans United worked diligently to process our loan quickly and effectively, making the process as smooth as possible. The website is easy to navigate and the teams are constantly working to make sure your loan is processed at the fastest and most effective rate possible.
The communication and correspondents were on point. The instructions and guidance were clear and simple. This process was quick and easy.
communications with Kieth Shaffer was always prompt with any information that I needed. Explained everything thoroughly.
Easy process and great people to work with.
They were available all the time and willing to explain the process to me.
Such a great experience, i honestly thought it would have been a hair pulling episode. But veterans United went out of their way to help me get into my dream home.
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Zack, Brittany, and Hunter B. were a dream team. Communication and follow was great throughout the process. VU have it down with the electronic submissions. Great experience.
The personal are nothing short of incredible! The had ways of talking with my wife and I we could understand.
They are very helpful and go out of their way to make everything you need to go smoothly and take their time to make sure you understand everything step by step. I have recommend new homeowners and proud to do so.
1. Buying & Selling
a. The recommended agent was unsatisfactory. Enthusiastic, but had more emphasis on costly modifications he thought would help the sale.
b. Agent did little to market the home other than place on MLS.
c.Only selling strategy appeared to keep lowering the asking price.
d. Photos of the house were taken by agent with an iPhone and were not professional.
e. *** Lacked timely communication with us on a regular basis and often disorganized as constant excuse of wife not handling things properly.
Note - we severed our contract early and went with a national firm with more professional assistance.2. Financing
a. We appreciated the online interface; however, items on the "to do list" often did not apply to us and required telephone clarification.
b. We would have preferred dealing with only one representative instead of several team members who may or may not have had all our preferences or circumstances.
c. After early expressing our tax status, it appeared that the underwriters and others did not understand our situation. This resulted in missing a closing date which had been promised to us by the builder and Veterans United.
d. Per the above, we incurred additional expenses of hotel, storage etc., and rescheduling of service calls for multiple installations of appliances and mover delivery.
e. We did appreciate the last minute efforts to reschedule closing as quickly as possible.
Response from Veterans United
David, we greatly appreciate the feedback you've provided. Specific feedback is one of the best tools we have to improve our service for Veterans. We will also use your comments evaluate the service our partners are providing. Thank you for helping us help Veterans.
