Great service by Donald Webber and Kristen In helping us throughout the process of buying our home.
Bill and JoAnn Sitchler
Jessica Palmer my Loan rep was great !!and everyone else including the Underwriting Dept worked with me as I gathered documents.
Unfortunately her Appraiser ( Lawrence Keys) almost caused the seller to walk away from the table with my Earnest money because of his lack of urgency. They typically have 10 days to get an appraisal done. He received the task on 19 Dec, it didn’t get done till the 4th Jan and then he didn’t submit the report till the 6th Jan, causing us to ask the seller for an extension . Luckily they granted us one and I closed on 10 Jan.
Response from Veterans United
Darryl. We are very happy to hear about your closing and that even though extensions were needed, you were able to close. Thank you for using Veterans United and we hope we can be of any assistance in the future.
We have had a smooth transition with Josh and his team. The team is quick to answer any questions or concerns. We would happily recommend Veterans United Home Loans and Josh and his team to anyone interested in a home loan.
Fantastic experience all around! Will recommend!
Logan was phenomenal every step of the way. Please hire more staff like him. I will recommend others to call him if they want to buy a house.Sincerely,
Jennifer Feeback
Jerry and Jessica where wonderful . They answered every question i had very quick ,helped with ANYTHING I needed and were very pleasant and professional in everything they did
On a 1 to 10 scale I would give them both a 20
Wonderful attentive service
When I started to research the outlets for a home refinance, I looked at New Day, Quicken and Veterans United. All had comparable rates. The New Day people gave me very vague answers to what I felt were very basic questions. The Quicken people annoyed me with no less than 8 to 10 calls a day wanting to know if I had decided to move forward. Mr. Blakely was very thorough with the answers. There was no pressure and willing to help in any way that he could. I felt very comfortable with him and feeling he was being very honest with me. Moving forward I had the opportunity to work with Ms. Fruits. The entire process was painless, quick, and done in a matter of what I felt to be a short period of time. My wife and I were totally impressed with the entire process and would not hesitate to use them again and certainly recommend them to anyone I can. Thank you for your help and how you conduct your business
VU makes the VA loan process quick and easy, with excellent customer service and a wealth of knowledge.
Initializing the process is super easy. Almost too easy, the process was pretty much rolling before I was ready for it to be. Just called to ask some questions and they grab all your info and roll with it. The website is well maintained and easy to use. Easy to submit things. With that being said, the process isn’t very personal. You basically submit things electronically and the loan team sends you things to review and sign electronically, up until closing day. Good experience overall though. Would recommend.
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Most companies wouldn’t give me the time of day Darin said he would make it happen and it did
Shannon made this whole process so easy and stress free.
Very thorough and professional, Joe Newberry’s team was prompt to respond to questions even when the work day was over. Much thanks to Eric, Morgan and of course Joe.
