1. Buying & Selling
a. The recommended agent was unsatisfactory. Enthusiastic, but had more emphasis on costly modifications he thought would help the sale.
b. Agent did little to market the home other than place on MLS.
c.Only selling strategy appeared to keep lowering the asking price.
d. Photos of the house were taken by agent with an iPhone and were not professional.
e. *** Lacked timely communication with us on a regular basis and often disorganized as constant excuse of wife not handling things properly.
Note - we severed our contract early and went with a national firm with more professional assistance.2. Financing
a. We appreciated the online interface; however, items on the "to do list" often did not apply to us and required telephone clarification.
b. We would have preferred dealing with only one representative instead of several team members who may or may not have had all our preferences or circumstances.
c. After early expressing our tax status, it appeared that the underwriters and others did not understand our situation. This resulted in missing a closing date which had been promised to us by the builder and Veterans United.
d. Per the above, we incurred additional expenses of hotel, storage etc., and rescheduling of service calls for multiple installations of appliances and mover delivery.
e. We did appreciate the last minute efforts to reschedule closing as quickly as possible.
Response from Veterans United
David, we greatly appreciate the feedback you've provided. Specific feedback is one of the best tools we have to improve our service for Veterans. We will also use your comments evaluate the service our partners are providing. Thank you for helping us help Veterans.
You guys were the greatest.
.the process was eas
y and effortless
Good guy
There when we had questions, if not called back soon. Great gentleman willing to help.
Very fast, very professional. VU made buying a home easier than buying a vehicle.
Everything was great
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Adam is a consummate professional, if there was a hint of difficulty, he was on it. I could not gave had a better experience with Adam.
I would not have gone with anyone else. The rates where lower then any other mortgage company and everyone was extremely knowledgeable.
Very professional and helpful team to ease the home buying and refinancing process.
Team went above and beyond during this entire process.
This was my second time working with Jeff and I felt confident working with him as my loan officer. Jeff knows all of the ins and outs of VA loans, as well as the process that goes along with securing them. He worked very well with my broker and my attorney, and I would highly recommend him to anyone who is interested in VA mortgage.
