If you are a veteran looking to buy a new home I highly suggest and recommend Veterans United. It will make your life lighter and brighter.
If you need to speak to someone concerning your transactions, please don't hesitate to contact Veterans United and you can from your own objective opinion about your interaction
Very pleasant experience. Highly recommend!
The staff are professional and great customer service. Unfortunately, not much else went well. I was over charged for my appraisal, they didn't have anyone in our county SO, I had to pay $250 more to get a person from another county. THAT IS NOT MY FAULT, what a rip off. I understand underwriting would need additional info, however they asked for the same docs over and over, termite inspection, the invoice stated two detached building, but they wanted detail about the building??? What? the company provided invoice that wasn't good enough. The poor guy had to send a detailed email before we could move forward. Bank statement, ours includes 3 accounts, checking, savings, & money market. We had to send it two times, I said, the info you want is in the bank statements already sent, but that didn't matter. I think the team is either inexperienced or they are extremly unorganized.
Response from Veterans United
Richard, thank you for your open and honest feedback. Providing clear communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. We are dedicated to making clear requests and assisting customers in providing documentation that is necessary for loan approval. We understand the process can be stressful and confusing at some points when documentation is needed again. Thank you again for your service.
Great team to work with!
Matt,I have no words to express my gratitude. GOD bless you and your entire team. I've never dealt with an organization that truly makes you feel that they truly care. Thank you ♥️♥️♥️
They thought of everything. Everyone was so great to work with. I felt they actually cared about veterans. I loved working with the credit specialist. It was simply great!
Very awesome group of loan experts that go the distance to achieve your dream home there awesome
Every since Veteran and Titus beginning helping me find a home it has been a pleasure. Working with the whole team they showed me nothing but great leadership and outstanding services about themself. I want to thank Titus, Brittany, and Kelli on a good job well done i won’t forget.????????????????????
The Overall experience during the home purchasing process with Veterans United was outstanding. The closing process was easy and it went completed less than 45 minutes. I am now in a new home. Thank you.
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Extremely bad experience.
Response from Veterans United
Edgar, it is important for us to understand your point of view and promote mutual understanding. Thank you for providing direct feedback and for giving us an opportunity to speak with you further to review the events leading up to your closing. Our client advocate team is available to you to discuss your loan experience and to learn more. Our company must meet not only the fair lending laws requirements but Veterans Affairs as well. We strive to have all communications clear and the proper expectations set. We want to thank you again for your service.
