Everyone on the team did an amazing job of making my first time purchase a stress free and enjoyable process. All questions and concerns were answered in a timely fashion and were clear and concise
In the future when we decide to purchase another home we will definitely be using both our Realiter krysten and Aimee hall
Excellent experience. The final rate was better than expected, Our team was attentive and answered all our questions and closing went very smooth. Perfect.
Very professional team including customer service personnel.
outstanding customer service. Communicated with me throughout the process until the closing day.
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Mitchell Lalibert was also a great source of assistance and always got back to us in a timely manner.Thank You!
Don't wait if you're looking for a loan or refinance use Veterans United, it will make your life so much easier!!!
My Husband and I could not have had a better experience in purchasing our first home with Veterans United and the Team that helped us. Everything was quick, detailed, processes were explained very well and there was an extremely high level of patience. Overall, just plain awesome!
Closing happened a few weeks later than it was suppose to. The underwriter was getting blamed for everything but I don’t honestly believe that was the case. This was my fourth mortgage and second with a cross country move, new job, scenario. Second VA loan. It was never this difficult before. Frequent slow responses from my loan team. Bad enough to where I had another mortgage company start gathering information in case I decided to switch.
Response from Veterans United
Hi Daniel, while we are thrilled that you did indeed choose to stay with us, it sounds like there were communication snags that hindered and not helped your buying process; that would never be our intent. Thank you for taking the time to share this with us and I would like to encourage you to reach out to our client advocate team directly. While we do strive to deliver great service while helping veterans and service members use their loan benefit, if we failed in that goal, we want to know everything about what happened so that we can review for potential training opportunities or corrective action. Client Advocates are in office from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours will be answered on the next business day.
We will definitely keep her in mind for future purchases for ourselves, our family and our friends.
Would highly recommend Tammy and her whole office. My original loan specialist John Lambrecht deserve credit for his hard work at the start of this loan. Thanks to all of you.
Hard to express how amazing Josh Grove and his team truly are! Every single detail was always explained and handled with precision and professionalism. Not only were we thrilled, our realtor, the seller’s agent, and title agency all said what a pleasure Veteran’s United was to work with and they’ll be passing his contact information to other veterans and wished other lenders were as fantastic as Josh’s team! Thank you Josh!!!
