Everybody was very kind and helpful and seem to enjoy their job.
While taking this very important step, buying a new home and moving out of state, I never felt alone during the whole loan process. Starting with Samuel Short who initiated my paper work, to Gabe Hearthman, who saw that I was in good hands with realitors, for the home hunting process. Bobby Moss brought it all together so smoothly and quickly and was really always there just a call away. I do believe they all work day and night.
My Team was really there for me, on top of everything and in touch with me the whole time. I truly did everything on line, which was so convenient.
There concern doesn't just go during the loan process, but continues after! I was given recommendations for Electricians in the area to call, when my inspection showed some small electrical issues needing attention, and they sent me a list of providers to call for services that I would need. They are the Best.
Even though the process was tedious at times, Brian and Shelby were always available to explain things and help us get through it. Awesome.
I really appreciate all the work they did to get my family and I into our own home.
Very poor communication. I did not feel that the representatives I worked with cared about me as a customer vs the process. I could barely reach reps at times and was not kept up to date or in the loop. Honestly at times I felt isolated. There would be updates to the contract estimates that know one would explain to me or tell me why things changed.
Response from Veterans United
Frederick, we're disheartened to hear about your experience with us. We pride ourselves on communication and resolving any issues that arise. We also value each Veteran we work with, and never view anyone as a number. We appreciate you pointing out how our actions made you feel, and we're sorry we caused you to feel that way. We will make sure to focus on ensuring our Veterans know they are honored clients and never a number.
Max and team were great! Answered questions, kept me updated, and were always friendly and knowledgeable. A very positive experience all around.
Veterans United was spectacular,really helped me in my unique situation. Courteous and professional,highly recommended.
Smooth operation, great communication from Lee and Mark. I wish the entire process of buying a home was this smooth.
Responsive, competent, patient, patient and always accommodating!Brian and Terri Cunningham
Great service great employees very helpful to guide a first time buyer through the process doing the right things to help veterans thank you very much
Over all the experience was excellent
Kept in contact throughout the entire refi process and quickly responded to all questions.
Great teamwork!!!
Really enjoyed working with Veterans United. Lance made the process easy to understand and kept me on track. Looking forward to sharing my experience with other vets.
Nick and his team were awesome and very very helpful and informative! They made our process so easy and smooth! I will definitely recommend him and his team.
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Very knowledgeable, professional, and easy to work with. Always responded in a timely manner whether email, text, or phone. Recommend anyone in the market for a home to take advantage of the professional teams at Veterans United. Thank you and will plan to use Veterans United again in the near future.
Excellent home loan specialist .
Hard but fair
Great company and personal to work with. They were easy to talk to and even put up with my freaking out over simple things at the end. They never lost their professionalism. I would highly recommend to my friends and family who are veterans.
Exceptional Service !
